Customer Experience Agent

hace 2 semanas


Madrid, Madrid, España Bark A tiempo completo
Job Description

We are seeking a highly skilled Customer Experience Agent to join our team at Bark. As a Customer Experience Agent, you will be the first point of contact for our professionals and customers, providing exceptional support and resolving queries promptly.

Key Responsibilities:

  • Respond to emails from professionals and resolve their queries efficiently.
  • Use the Zendesk ticketing system to manage and resolve customer issues.
  • Provide product expertise and assist professionals with any queries they may have.
  • Ensure high service delivery and customer satisfaction levels.

Requirements:

  • Strong written and spoken English skills.
  • Problem-solving skills and attention to detail.
  • Experience in handling both calls and emails.
  • Driven and motivated with a great work ethic.

Perks and Benefits:

  • Competitive salary and commission structure.
  • Healthcare insurance and 40 paid days off per year.
  • Individual learning budget and corporate gym pass.
  • Monthly office lunch and fully stocked snack corner.

About Bark:

Bark is a dynamic and exciting company that is revolutionizing the way professionals and individuals connect. We value diversity, equity, inclusion, and belonging, and are committed to fostering an inclusive environment where everyone can thrive.


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