Customer Services Agent
hace 4 semanas
Customer Services Agent
- THE ROLE IN SHORT:_
- The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system, and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries and advising the appropriate action, you will excel at customer service interacting at various hierarchical levels (from van driver to company directors)
- WHAT WILL I BE DOING:_- Working as part of a Helpdesk team with the common goal of ensuring our customers are sufficiently supported- Carrying out remote triage and technical fixes to address issues using internal tooling- A continuous improvement mindset - working with Technical Support & R&D teams to reduce in-life failures- Liaising with customers and providing regular updates and feedback on reported issues- Working directly under the supervision of the Customer Support Team Leader to ensure process and productivity measures are met- Documenting all procedures and methodologies to ensure continuous improvement- Managing and tracking outstanding tasks to be triaged- Timely updating of the in-house systems, adhering to internal SLA’s- Identify and escalate situations requiring urgent attention- Ability to work outside of normal hours if required- Ability to travel to Aberford UK for training if and when required in person- Other duties as deemed necessary by the business- Attending weekly meetings with the CS team remotely to ensure consistency of tasks and workload
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Customer Services Agent
hace 2 semanas
Madrid, Madrid, España DAZNBet A tiempo completoRole PurposeReporting to the Customer Services Team Leader, the Customer Services Agent role will provide a great seamless DAZN Bet service experience to our customers across the territories.The Customer Services function primarily focuses on proactively identifying opportunities to deliver a best-in-class customer experience by being the voice of the...
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Customer Services Agent
hace 2 semanas
Madrid, Madrid, España Michelin A tiempo completoCustomer Services AgentTHE ROLE IN SHORT:_ The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our longterm customer satisfaction and ongoing quality initiatives. You will minimise inlife issues, identifying engineering, system, and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS,...
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Agent, Customer Services
hace 2 semanas
Madrid, Madrid, España American Airlines A tiempo completoLocation: Madrid-Barajas Intl Apt (MAD-TRML)Requisition ID: 71612This is a part-time position 30 hours per week (6 hours/day) with a probationary period of 6 months.Intro:Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the...
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Agent, Customer Services
hace 4 semanas
Madrid, España American Airlines A tiempo completoLocation: Madrid-Barajas Intl Apt (MAD-TRML) Requisition ID: 65531 **This is a fixed-term part-time contract for 3 months with the possibility of seasonal extension.** **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and...
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Customer Services
hace 2 semanas
Madrid, Madrid, España Compliance Recruitment Solutions A tiempo completoCompliance Recruitment SolutionsMadrid, SpainPosted 13 hours ago Remote Permanent €50k - €55k POSTED BY David Symes RecruiterFollowCUSTOMER SERVICES & OPERATIONS MANAGER - BANKING OR PAYMENT SERVICES EXPERIENCE REQUIRED (DELAYED START DATE)Ref: 3964U€50K - €55K + Bonus & Benefits Home Based (Spain)Our client, an international payment services...
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Agent, Customer Services
hace 3 semanas
Madrid, España American Airlines A tiempo completoLocation: Madrid-Barajas Intl Apt (MAD-TRML) Requisition ID: 72115 **This is a part-time position 30 hours per week (6 hours/day) with a probationary period of 6 months. This is **not **a permanent position.** **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll...
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Customer Services
hace 2 semanas
Madrid, Madrid, España Serviguidebpo A tiempo completoServiguideTECH, perteneciente al grupo HPS, precisa incorporar un perfil de Atención al cliente / Customer Services, con un nível alto en alemán e inglés, para trabajar en una multinacional del sector de la automoción en la zona sur de Madrid en proyectos internacionales, donde ofrecemos 100% teletrabajo.Ofrecemos: Contrato indefinido. Teletrabajo 100%,...
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Customer Services
hace 2 semanas
Madrid, Madrid, España Serviguidebpo A tiempo completoServiguideTECH, perteneciente al grupo HPS, precisa incorporar un perfil de Atención al cliente / Customer Services, con un nível alto en FRANCES y nativo en ALEMÁN, para trabajar en una multinacional del sector de la automoción en la zona sur de Madrid en proyectos internacionales, donde ofrecemos 100% teletrabajo.Ofrecemos: Contrato indefinido....
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Customer Services Bilingüe Francés
hace 3 semanas
Madrid, España Serviguidebpo A tiempo completoDescripción Precisamos incorporar un perfil de Atención al cliente / Customer Services, con un nível bilingüe en francés y holandés, para trabajar en una multinacional del sector de la automoción en la zona sur de Madrid en proyectos internacionales, donde ofrecemos 100% teletrabajo. Buscamos un perfil con buenas habilidades comunicativas, ya que...
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Customer Support Agent
hace 4 días
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.David...
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Customer & Data Services Expert - F/m
hace 4 semanas
Madrid, España European Satellite Services Provider A tiempo completoCreated in 2009, **ESSP**is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance**(CNS) services, among which, the main one is, the **EGNOS service** (the European...
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Customer Services Nativo/A Español/A
hace 4 semanas
Madrid, España Sg Tech A tiempo completoDescripciónPrecisamos incorporar varios perfiles con el rol de **Customer Services Nativo/a Español/a** para trabajar en proyectos internacionales dentro del sector de la automoción, en Madrid.De primeras, será 100% remoto, aunque posiblemente haya presencialidad solo en la formación de 3 días en Madrid (Zona Sur). Falta por definir si es presencial u...
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Customer Services Nativo/A Español/A
hace 1 mes
Madrid, España Jr Spain A tiempo completocol-wideJob Description:DescripciónPrecisamos incorporar varios perfiles con el rol de **Customer Services Nativo/a Español/a** para trabajar en proyectos internacionales dentro del sector de la automoción, en Madrid.De primeras, será 100% remoto, aunque posiblemente haya presencialidad solo en la formación de 3 días en Madrid (Zona Sur). Falta por...
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Customer Services Nativo/A Español/A
hace 1 mes
Madrid, España Sg Tech A tiempo completoDescripciónPrecisamos incorporar varios perfiles con el rol de **Customer Services Nativo/a Español/a** para trabajar en proyectos internacionales dentro del sector de la automoción, en Madrid.De primeras, será 100% remoto, aunque posiblemente haya presencialidad solo en la formación de 3 días en Madrid (Zona Sur). Falta por definir si es presencial u...
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Customer Services Nativo/A Español/A
hace 4 semanas
Madrid, España Jr Spain A tiempo completocol-wideJob Description:DescripciónPrecisamos incorporar varios perfiles con el rol de **Customer Services Nativo/a Español/a** para trabajar en proyectos internacionales dentro del sector de la automoción, en Madrid.De primeras, será 100% remoto, aunque posiblemente haya presencialidad solo en la formación de 3 días en Madrid (Zona Sur). Falta por...
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Customer Services Nativo/a Español/a
hace 3 semanas
Madrid, España SG Tech A tiempo completoDescripción Precisamos incorporar varios perfiles con el rol de **Customer Services Nativo/a Español/a** para trabajar en proyectos internacionales dentro del sector de la automoción, en Madrid. De primeras, será 100% remoto, aunque posiblemente haya presencialidad solo en la formación de 3 días en Madrid (Zona Sur). Falta por definir si es...
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Customer Services Nativo/A Holandés/A
hace 24 horas
Madrid, España Jr Spain A tiempo completocol-wideJob Description:DescripciónPrecisamos incorporar varios perfiles con el rol de Customer Services Nativo Holandés para trabajar en proyectos internacionales dentro del sector de la automoción, en Madrid.De primeras, será 100% remoto, aunque habrá presencialidad solo en la formación remunerada de 3 días en Madrid (Zona Sur)Ofrecemos:- Contrato...
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Customer Services Nativo/A Francés/A
hace 2 semanas
Madrid, España Jr Spain A tiempo completocol-wideJob Description:DescripciónPrecisamos incorporar varios perfiles con el rol de Customer Services Nativo Francés para trabajar en proyectos internacionales dentro del sector de la automoción, en Madrid.De primeras, será 100% remoto, aunque habrá presencialidad solo en la formación remunerada de 3 días en Madrid (Zona Sur)Inicio el 16 de Agosto,...
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Customer Service Quality Intern
hace 4 semanas
Madrid, España Eurovision Services A tiempo completo**CUSTOMER SERVICES QUALITY INTERN** Eurovision Services (ES) is seeking a Customer Services Quality Intern for our Global Operations & Engineering team at our technology hub in Madrid, Spain. **ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM** The ES Global Operations & Engineering team is the central point of contact for all customers receiving...
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Customer Success Services Managed Services Snr
hace 2 meses
Madrid, España Oracle A tiempo completoLeadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits,...
