Customer Service Agent
hace 4 días
.Customer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for YouPurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer satisfaction and project goals.Responsibilities:Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.Remote Assistance: Identify and address the root causes of the assistance requests.Record all customer contact in order to track the activities.Data Management: Input relevant customer data into the case management system.Team Collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.Process Improvement: Continuously work to improve the efficiency and quality of process workflows.Documentation: Prepare, update, and archive all required documents, templates, and records.Deliver the best possible customer support in line with project guidelines.Apply MSX business knowledge and methodology to provide a high-quality business service.Implement corrective and preventive actions to ensure project objectives are met.Clearly and promptly document and share best practices with teams to enhance customer handling.Requirements:Fluent Swedish language knowledge and at least intermediate English language knowledge.Strong interpersonal skills with a persuasive and negotiation-focused attitude.Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.Problem-solving skills, with logical thinking to break down complex issues and develop solutions.Adaptability to manage time pressure and changing priorities.Resilience, discipline, pragmatism, and punctuality in work tasks.Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans.Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams (empathy is a plus).Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel).Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus
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Customer Service Agent
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completo.Title: Customer Service Agent - French Location: Madrid, ES, 28037Date: Oct 10, 2024Job Title: Customer Service Agent - French and EnglishPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related...
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Customer Service Agent
hace 1 semana
Madrid, España Msx International A tiempo completo.Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 1 mes
Madrid, España MSX INTERNATIONAL A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 1 mes
Madrid, España MSX INTERNATIONAL A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 1 mes
Madrid, España MSX INTERNATIONAL A tiempo completoJob Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completoTitle: Customer Service Agent - FrenchLocation: Madrid, ES, 28037Date: Oct 10, 2024Job Title: Customer Service Agent - French and EnglishPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Customer Service Agent
hace 2 semanas
Madrid, España Msx International A tiempo completoAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Tourism Customer Service Agent
hace 3 semanas
Madrid, España Sellfreenow A tiempo completoTourism Customer Service Agent (German/French) Job offers with languages in EuropeCurrently, we are hiring a Tourism Customer Service Agent (German/French) in Spain. This is a permanent position.Salary: Less than 18.000 € gross / yearResponsibilities:Provide excellent customer service to clients in German and French.Assist customers with inquiries and...
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Customer Service Agent
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completoTitle: Customer Service Agent - French Location: Madrid, ES, 28037Date: Oct 10, 2024Job Title: Customer Service Agent - French and EnglishPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related...
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Customer Service Agent
hace 2 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completo**Job Title:** Customer Service Agent - Automotive Expert**Job Description:**Are you an automotive enthusiast with a passion for delivering exceptional customer service? Do you have excellent communication skills in Swedish and some experience in the customer service sector? We're looking for a talented Customer Service Agent to join our team at Msx...
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Customer Service Agent
hace 2 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Customer Service Agent
hace 2 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Customer Service Agent
hace 1 semana
Madrid, España MSX INTERNATIONAL A tiempo completoAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 2 semanas
Madrid, España Msx International A tiempo completoAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 2 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 2 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 2 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan?Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Customer Service Agent
hace 1 mes
Madrid, España Msx International A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 1 mes
Madrid, España Msx International A tiempo completoJob Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 1 mes
Madrid, España Msx International A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
