Customer Support Unit Agent
hace 15 horas
.Looking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.The role: CUSTOMER SUPPORT UNIT AGENT The Customer Support Agent is performing a series of activities designed to enhance the level of customer satisfaction as well as increasing customer expectations within a specific time.These activities have been designed to provide commercial services support H12/365 to our Customers and Worldwide Stations.Any successful candidate must be willing to work shift hours including weekends.What you'll do: Provide Customer/agents tracing and queries support on shipments within all cargo network and Madrid's - HUB that weren't shipped as booked.Handle queries and provide resolutions to cargo queries, and Promise Rebooking recovery.Monitoring special cargo VCA and Critical products; origin, destination andtranshipping Spain.Telephone and email hotlines for handling requests, queries or incident calls.Proactive actions informing clients about offloads.Arrange authorizations of handling weapon permits with the Spanish Authorities.Daily business of CSU department, according with process and procedures in place.What you'll bring to IAG Cargo: Passion for Customer Service, ability to upsell and strong negotiation skills.Understands the impact of high level service delivery to the commercial organisation.Disciplined in time management.Excellent verbal and written skills.Flexible and able to adapt to change in priorities.Good relationship builder.Ability to adapt and empathise with different audiences, and potentially including external customers or partners.Strong communication skills (both written and verbal).Able to work accurately and in great detail.Strong customer advocacy.Strong commercial and operational skills.Knowledge of IAG Cargo Products portfolio.Able to work as part of a team.Patience and positivity.Your experience: Previous Customer Service experienceCargo and Airlines business processesCommercial and OperationsAbility to work through change processesAs this is a Spanish contract, applicants with Certificado de Discapacidad are actively encouraged to apply to this position.What we offer: Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation
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Customer Support Unit Agent
hace 15 horas
Madrid, España British Airways Plc A tiempo completo.Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo...
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Customer Support Unit Agent
hace 15 horas
Madrid, España British Airways Plc A tiempo completoLooking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things.From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and cargo brand...
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Customer Support Unit Agent
hace 15 horas
Madrid, España British Airways Plc A tiempo completoLooking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and cargo...
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Customer Support Unit Agent
hace 2 días
Madrid, España British Airways Plc A tiempo completoLooking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and cargo...
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Customer Support Unit Agent
hace 2 días
Madrid, España British Airways PLC A tiempo completoLooking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo...
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Customer Support Unit Agent
hace 14 horas
Madrid, España British Airways PLC A tiempo completoLooking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and cargo...
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Customer Support Unit Agent
hace 5 días
Madrid, España British Airways A tiempo completoLooking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and...
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Csu Agent
hace 5 meses
Madrid, España British Airways A tiempo completoLooking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and...
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Customer Support Unit Supervisor
hace 1 mes
Madrid, Madrid, España British Airways A tiempo completoAbout the Role:The Customer Support Unit Supervisor is a key position within our organization, responsible for enhancing customer satisfaction and increasing customer expectations within a specific timeframe. This role involves providing commercial services support 24/7 to our customers and worldwide stations.Key Responsibilities:Organize work and ensure the...
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Customer Support Unit Supervisor
hace 1 mes
Madrid, Madrid, España British Airways A tiempo completoAbout the Role:The Customer Support Unit Supervisor is a key position within our cargo operations team, responsible for enhancing customer satisfaction and increasing customer expectations within a specific timeframe. This role involves providing commercial services support 24/7 to our customers and worldwide stations.Key Responsibilities:Organize work and...
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Customer Support Agent
hace 1 mes
Madrid, España Monese A tiempo completoAt Monese, we are breaking down boundaries every day to help you build a better future.As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world.We are backed by the best of the best, with...
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Customer Support Agent
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Madrid, España Monese A tiempo completoAt Monese, we are breaking down boundaries every day to help you build a better future.As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world.We are backed by the best of the best, with...
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Madrid, España Monese A tiempo completoAt Monese, we are breaking down boundaries every day to help you build a better future.As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world.We are backed by the best of the best, with...
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Customer Support Unit Supervisor
hace 2 meses
Madrid, España British Airways A tiempo completoLooking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and...
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Madrid, España Capital Recruit A tiempo completoAbout the Company: We are a leading Saa S provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally.Our commitment to excellence and customer satisfaction is at the heart of our operations.Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
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Customer Support Agent
hace 2 semanas
Madrid, España Capital Recruit A tiempo completoAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
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Madrid, España buscojobs España A tiempo completoAbout the Company : We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview : We are seeking a highly motivated and customer-oriented individual to join our team...
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Madrid, España Monese A tiempo completoAt Monese, we are breaking down boundaries every day to help you build a better future. As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world. We are backed by the best of the...
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Spanish Customer Support Agent
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Madrid, España Cross Border Talents A tiempo completo--- Job Title: Spanish Customer Support Agent Location: Athens, Greece (Relocation & Work-From-Home Available) Department : Customer Support Job Type: Full-time --- Job Overview: Are you passionate about helping others and fluent in Spanish ?Join our team in Athens, Greece as a Customer Support Agent , providing top-tier service to our...
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Customer Support Agent
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Madrid, España Monese A tiempo completoAt Monese, we are breaking down boundaries every day to help you build a better future.As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world.We are backed by the best of the best, with...
