Customer Service Agent
hace 2 meses
.Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for YouPurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer satisfaction and project goals.Responsibilities:Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.Remote Assistance: Identify and address the root causes of the assistance requests.Record all the Customer contact in order to track the activities.Data Management: Input relevant customer data into the case management System.Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.Process Improvement: Continuously work to improve the efficiency and quality of process workflows.Documentation: Prepare, update, and archive all required documents, templates, and records.Deliver the best possible customer support in line with project guidelines.Apply MSX business knowledge and methodology to provide a high-quality business service.Implement corrective and preventive actions to ensure project objectives are met.Clearly and promptly document and share best practices with teams to enhance customer handling.Requirements:Fluent Swedish language knowledge and at least intermediate English language knowledge.Strong interpersonal skills with a persuasive and negotiation-focused attitude.Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.Problem-solving skills, with logical thinking to break down complex issues and develop solutions.Adaptability to manage time pressure and changing priorities.Resilience, discipline, pragmatism, and punctuality in work tasks.Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans.Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams (empathy is a plus).Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel).Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus
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Customer Service Agent
hace 3 meses
Madrid, España MSX INTERNATIONAL A tiempo completoJob Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 3 meses
Madrid, España MSX INTERNATIONAL A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 3 meses
Madrid, España MSX INTERNATIONAL A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 3 semanas
Madrid, España Cataloxy A tiempo completo.Ofertas de empleo Customer Service Agent - Swedish ID: 185503 2 La oferta de empleo ya está archivada Publicada: 16.11.2024. Actual hasta: 03.12.2024 Customer Service Agent - Swedish, Madrid Salario: a convenir Área: Staffing/Agencias de Empleo Jornada laboral: completa Sexo: indiferente Descripción de la oferta Purpose of the role: The Customer Service...
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Customer Service Agent
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Madrid, Madrid, España Sagan A tiempo completoJob Overview">Sagan is seeking a skilled Customer Service Agent to join our remote team. As a key member of our customer support department, you will be responsible for delivering exceptional service and ensuring customer satisfaction.">About the Role">This is a full-time position that requires a strong background in customer service or BPO environments. The...
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Tourism Customer Service Agent
hace 2 meses
Madrid, España Sellfreenow A tiempo completoTourism Customer Service Agent (German/French) Job offers with languages in EuropeCurrently, we are hiring a Tourism Customer Service Agent (German/French) in Spain. This is a permanent position.Salary: Less than 18.000 € gross / yearResponsibilities:Provide excellent customer service to clients in German and French.Assist customers with inquiries and...
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Customer Service Agent
hace 4 semanas
Madrid, España Cataloxy A tiempo completo.Ofertas de empleo Customer Service Agent - Swedish ID: 185503 2 La oferta de empleo ya está archivadaPublicada: 16.11.2024. Actual hasta: 03.12.2024Customer Service Agent - Swedish, Madrid Salario: a convenirÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteDescripción de la oferta Purpose of the role: The Customer Service Agent...
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Customer Service Agent
hace 4 semanas
Madrid, España Cataloxy A tiempo completo.Ofertas de empleo Customer Service Agent - SwedishID: 185503 2 La oferta de empleo ya está archivadaPublicada: 16.11.2024. Actual hasta: 03.12.2024Customer Service Agent - Swedish, MadridSalario: a convenirÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteDescripción de la ofertaPurpose of the role: The Customer Service Agent...
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Customer Service Agent
hace 1 mes
Madrid, España Msx International A tiempo completo.Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while...
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Customer Service Agent
hace 1 mes
Madrid, España MSX International A tiempo completoThe Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of...
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Customer Service Agent
hace 2 meses
Madrid, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Customer Service Agent Spain
hace 2 días
Madrid, España Electrolux A tiempo completoDuration: temporary Help make our customers happy today and their experiences better tomorrow. By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better...
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Customer Service Agent
hace 3 meses
Madrid, España Msx International A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 3 meses
Madrid, España Msx International A tiempo completoJob Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 3 meses
Madrid, España Msx International A tiempo completoJob Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...
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Customer Service Agent
hace 4 semanas
Madrid, España MSX International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 1 mes
Madrid, España Magical Destinations Travel A tiempo completoJoin Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel!Are you passionate about your clients and delivering outstanding customer service?Magical Destinations Travel is on the lookout for a Customer Service Agent to enhance our dedicated team.We pride ourselves on creating a professional, supportive, and collaborative...
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Customer Service Agent
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Madrid, España Msx International Inc. A tiempo completoTitle: Contact Center Agent - DutchLocation: Madrid, ES, 28037Job Title: Contact Center AgentContract type: Indefinite, 40 hours per weekAre you looking for a customer-focused role where you can make an impact on the customer journey?As Contact Center Agent you will support our customers to ensure the quality of the services provided through different...
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Customer Service Agent
hace 13 horas
Madrid, España Allianz A tiempo completoAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...
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Customer Service Agent
hace 5 días
Madrid, España Allianz A tiempo completoAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...