Empleos actuales relacionados con Customer Service Agent - Madrid - MSX International
-
Customer Service Representative
hace 2 días
Madrid, Madrid, España Le Room Service A tiempo completoJob Title: Customer Service Agent (m/f/d) in MadridLocation: Madrid, SpainSeniority LevelInternshipEmployment TypeFull-timeJob FunctionCustomer ServiceIndustries: ConstructionWe are seeking a skilled and enthusiastic customer service agent to join our team at Le Room Service.The ideal candidate will have excellent communication skills, both written and...
-
Customer Service Agent Madrid
hace 4 horas
Madrid, Madrid, España TN Spain A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our sales team in Madrid. As a Customer Sales & Service Agent, you will be responsible for providing excellent service to our clients, ensuring their needs are met and exceeded.
-
Customer Service Agent
hace 7 días
Madrid, Madrid, España AURA STAFFING A tiempo completoWe are looking for a Customer Service Agent to join our team as a Telemarketing Representative. In this role, you will be responsible for handling customer inquiries and providing excellent service while promoting our dental sector products.Key Responsibilities:Receive and respond to customer calls in a professional and courteous mannerManage orders and...
-
Customer Service Agent
hace 3 semanas
Madrid, Madrid, España MSX International Inc. A tiempo completoTitle: Customer Service Agent - GermanLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service AgentPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...
-
Customer Service Agent
hace 3 semanas
Madrid, Madrid, España MSX International Inc. A tiempo completoTitle: Customer Service Agent - FrenchLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service Agent - French and EnglishPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
-
Customer Service Agent
hace 1 semana
Madrid, Madrid, España MSX International Inc. A tiempo completoTitle: Customer Service Agent - French Location: Madrid, ES, 28037 Date: Jan 5, 2025 Job Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests...
-
Customer Service Agent
hace 2 semanas
Madrid, Madrid, España Shipcloud A tiempo completoAbout The Role Do you have a strong service mindset and quick understanding when dealing with new issues? Do you have a strategic mindset and love working in a dynamic, fast-paced environment? We are an international company seeking an experienced and innovative support agent to join our team in Madrid or Venlo.In this role, you will be working as a support...
-
Customer Service Agent
hace 4 días
Madrid, Madrid, España TN Spain A tiempo completoAbout Us:At TN Spain, we pride ourselves on being a leading trucking insurance agency serving clients across the globe. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.We are seeking a skilled Customer Service Agent to join our team in Madrid. As...
-
Customer Service Agent
hace 6 horas
Madrid, Madrid, España U Trust Insurance Agency LLC A tiempo completoWe are seeking a highly skilled Customer Service Agent to join our team at U Trust Insurance Agency LLC. As a key member of our customer service department, you will play a vital role in delivering exceptional support and services to our valued clients.The ideal candidate will possess excellent communication skills, both verbal and written, and be proficient...
-
Customer Service Agent
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completoTitle: Customer Service Agent - FrenchLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service Agent - French and EnglishPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
-
Customer Service Agent
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completoTitle: Customer Service Agent - GermanLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service AgentPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...
-
Customer Service Agent Multilingual
hace 4 horas
Madrid, Madrid, España lastminute A tiempo completoLastminute.com is looking for a highly motivated customer service agent to join our multilingual telesales team. In this role, you will be responsible for providing exceptional customer service to customers with fluency in German, Swedish or Danish.Your key responsibilities will include:Handling customer inquiries and complaintsSelling holiday packagesTo...
-
Customer Experience Agent in Madrid
hace 2 días
Madrid, Madrid, España Le Room Service A tiempo completoJob Description: We are seeking a skilled and experienced customer service agent to join our team at Le Room Service.Key Responsibilities:Respond to customer inquiries via phone, email, and chatProvide product information and resolve customer complaintsCollaborate with colleagues to achieve team goals and objectivesRequirements:2+ years of customer service...
-
Customer Service Agent
hace 2 semanas
Madrid, España MSX International Inc. A tiempo completoTitle: Customer Service Agent - French Location: Madrid, ES, 28037 Date: Jan 5, 2025 Job Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests...
-
Customer Service Agent
hace 3 semanas
Madrid, España MSX International Inc. A tiempo completoTitle: Customer Service Agent - FrenchLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service Agent - French and EnglishPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
-
Customer Service Agent
hace 3 semanas
Madrid, España MSX International Inc. A tiempo completoTitle: Customer Service Agent - GermanLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service AgentPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...
-
Madrid, España Page Personnel España A tiempo completoGestión telefónica de reservas realizadas por clientes - Asesoramiento de clientes acerca de las diferentes opciones de servicio - Recepción de llamadas y correos - Gestión de reserva de habitaciones Customer Service - Reservas|Francés e Inglés - Francés bilingüe - Inglés alto - Español fluido - Disponibilidad para realizar turnos rotativos de...
-
Customer Service Agent Dutch
hace 3 semanas
Madrid, España Jr Spain A tiempo completoAre you an automotive fan?Do you speak fluent DUTCH and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for you!Salary: 22,000 € to 24,000 € per yearJob Type: Full-timeLocation: 28037 Madrid, Madrid province • Hybrid workJob DescriptionThe Customer Service Agent will serve as the primary point of contact for...
-
Madrid Customer Service Agent
hace 4 horas
Madrid, Madrid, España MSX International A tiempo completoWhy Join Us: At MSX International, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Service Agent, you will have the opportunity to work with a global team, develop your skills, and contribute to delivering exceptional customer experiences.About the Role:Deliver exceptional customer service through...
-
Customer Service Agent L1
hace 3 semanas
Madrid, Madrid, España MSX International A tiempo completoCustomer Service Agent with German and English.Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while...
Customer Service Agent
hace 4 semanas
The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer’s satisfaction and project goals.
**Main responsibilities are**:
- _**Handle Driver Requests**:_ Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
- _**Remote Assistance**:_ Identify and address the root causes of the assistance requests.
- Record all the Customer contact in order to track the activities.
- _**Data Management**:_Input relevant customer data into the case management System.
- _**Team collaboration**:_participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
- _**Process Improvement**:_continuously work to improve the efficiency and quality of process workflows.
- _**Documentation**:_ prepare, update, and archive all required documents, templates, and records. - Attend meetings as required, providing personal results and feedback.
- _**Deliver the best possible customer support**_ in line with project guidelines.
- _**Implement corrective and preventive actions**_ to ensure project objectives are met.
- _**Clearly and promptly document **_and share best practices with teams to enhance customer handling.
**Requirements**:
- _**Spanish Native or Proficency.**_
- _**Strong interpersonal skills**_ with a persuasive and negotiation-focused attitude-.
- _**Excellent communication skills **_across a variety of channels, including interpreting verbal and non-verbal communication.
- _**Conflict resolution skills,**_ with a team-oriented approach to resolving disagreements positively.
- _**Problem-solving skills,**_ with logical thinking to break down complex issues and develop solutions.
- _**Adaptability to manage time pressure**_ and changing priorities.
- _**Resilience, discipline, pragmatis**_m, and punctuality i_n work tasks.
- _**Flexibility and proactivity **_in handling multiple tasks, planning, and creating contingency plans.
- _**Ability to communicate effectively**_ with MSX executives and _**work in **_multi-disciplinary, _**multi
- cultural teams**_ (empathy is a plus).
- Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus.
**What do we offer you?**
- You will be part of a _**great team of professionals in an internationally consolidated company.**_
- _**You will acquire a global vision of the automotive sector**_, interacting with customers, suppliers, consultants and dealers.
- MSX Bazahar: Collective purchasing portal with _**great discounts for employees.**_
- _**Possibility of contracting the Flexible Compensation Plan **_(medical insurance, transportation card, meal card, training...).
- _**23 working days of vacation**_ according to collective agreement _**+ 3 extra days.**_
- _**Additional incentives for employee referral programs**_, internal trainers, new business opportunities, etc.
- _**Remote work policy of up to 50% **_of the monthly working day.
- _**Salary in 14 payments.**_
**About MSX International**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Vision**
To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry
**The MSXI Mision**
We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions
Pay: 22,000.00€ - 24,000.00€ per year
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Spanish (required)
- English (preferred)
Work Location: Hybrid remote in 28037 Madrid
Expected Start Date: 13/01/2025
