Customer Service Agent L1

hace 3 semanas


Madrid, Madrid, España MSX International A tiempo completo

Customer Service Agent with German and English.

Purpose of the role:

The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer satisfaction and project goals.

Main responsibilities are:

  1. Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
  2. Remote Assistance: Identify and address the root causes of the assistance requests.
  3. Record all Customer contact in order to track the activities.
  4. Data Management: Input relevant customer data into the case management System.
  5. Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
  6. Process Improvement: Continuously work to improve the efficiency and quality of process workflows.
  7. Documentation: Prepare, update, and archive all required documents, templates, and records.
  8. Attend meetings as required, providing personal results and feedback.
  9. Deliver the best possible customer support in line with project guidelines.
  10. Apply MSX business knowledge and methodology to provide a high-quality business service.
  11. Implement corrective and preventive actions to ensure project objectives are met.
  12. Clearly and promptly document and share best practices with teams to enhance customer handling.

Requirements:

  • Strong interpersonal skills with a persuasive and negotiation-focused attitude.
  • Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.
  • Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.
  • Problem-solving skills, with logical thinking to break down complex issues and develop solutions.
  • Adaptability to manage time pressure and changing priorities.
  • Resilience, discipline, pragmatism, and punctuality in work tasks.
  • Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans.
  • Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams (empathy is a plus).
  • Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel).
  • Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus.

About MSX International:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose:

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Vision:

To be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

The MSXI Mission:

We harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

#J-18808-Ljbffr

  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Title: Customer Service Agent L1 in Madrid - SwedishLocation: Madrid, ES, 28037Date: Jan 20, 2025Contact Center Agent in Madrid L1 – Swedish speakerAre you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?This is a position for...


  • Madrid, Madrid, España Msx International A tiempo completo

    Contact Center Agent in Madrid L1 – Swedish speakerAre you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?This is a position for ambitious, service-oriented, self-motivated, and team-oriented people who put customers first.If...


  • Madrid, Madrid, España Msx International A tiempo completo

    Contact Center Agent in Madrid L1 – Swedish speakerAre you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?This is a position for ambitious, service-oriented, self-motivated, and team-oriented people who put customers first.If...


  • Madrid, Madrid, España MSX International Inc. A tiempo completo

    About the Role:We are seeking a highly skilled Customer Service Agent L1 to join our team in Madrid. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via follow-up calls.Key Responsibilities:Conduct thorough assessments of customer satisfaction following product or service...


  • Madrid, Madrid, España MSX International A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist L1 in Madrid. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through follow-up calls, issue resolution, and feedback gathering.


  • Madrid, Madrid, España MSX International A tiempo completo

    About the Job: We are looking for a talented Customer Experience Agent to join our team in Madrid. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.Key Responsibilities:Provide excellent customer service through multiple channels, including phone, email, and chat.Respond to...


  • Madrid, Madrid, España Le Room Service A tiempo completo

    Job Title: Customer Service Agent (m/f/d) in MadridLocation: Madrid, SpainSeniority LevelInternshipEmployment TypeFull-timeJob FunctionCustomer ServiceIndustries: ConstructionWe are seeking a skilled and enthusiastic customer service agent to join our team at Le Room Service.The ideal candidate will have excellent communication skills, both written and...


  • Madrid, Madrid, España TN Spain A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our sales team in Madrid. As a Customer Sales & Service Agent, you will be responsible for providing excellent service to our clients, ensuring their needs are met and exceeded.

  • Customer Service Agent

    hace 1 semana


    Madrid, Madrid, España AURA STAFFING A tiempo completo

    We are looking for a Customer Service Agent to join our team as a Telemarketing Representative. In this role, you will be responsible for handling customer inquiries and providing excellent service while promoting our dental sector products.Key Responsibilities:Receive and respond to customer calls in a professional and courteous mannerManage orders and...

  • Customer Service Agent

    hace 3 semanas


    Madrid, Madrid, España MSX International Inc. A tiempo completo

    Title: Customer Service Agent - GermanLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service AgentPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...

  • Customer Service Agent

    hace 3 semanas


    Madrid, Madrid, España MSX International Inc. A tiempo completo

    Title: Customer Service Agent - FrenchLocation: Madrid, ES, 28037Date: Jan 5, 2025Job Title: Customer Service Agent - French and EnglishPlatform/Business Unit: Location: Madrid, Barcelona, AlicantePurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...

  • Customer Service Agent

    hace 2 semanas


    Madrid, Madrid, España MSX International Inc. A tiempo completo

    Title: Customer Service Agent - French Location: Madrid, ES, 28037 Date: Jan 5, 2025 Job Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests...


  • Madrid, Madrid, España MSX International A tiempo completo

    About the Role: As a Contact Center Agent L1 in Madrid, you will be responsible for providing exceptional customer service to our clients. You will be part of a dynamic team that is committed to delivering high-quality service and ensuring customer satisfaction.About Us: MSX International is a global company with over 5,000 employees based in more than 80...

  • Customer Service Agent

    hace 3 semanas


    Madrid, Madrid, España Shipcloud A tiempo completo

    About The Role Do you have a strong service mindset and quick understanding when dealing with new issues? Do you have a strategic mindset and love working in a dynamic, fast-paced environment? We are an international company seeking an experienced and innovative support agent to join our team in Madrid or Venlo.In this role, you will be working as a support...

  • Customer Service Agent

    hace 5 días


    Madrid, Madrid, España TN Spain A tiempo completo

    About Us:At TN Spain, we pride ourselves on being a leading trucking insurance agency serving clients across the globe. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.We are seeking a skilled Customer Service Agent to join our team in Madrid. As...

  • Customer Service Agent

    hace 24 horas


    Madrid, Madrid, España U Trust Insurance Agency LLC A tiempo completo

    We are seeking a highly skilled Customer Service Agent to join our team at U Trust Insurance Agency LLC. As a key member of our customer service department, you will play a vital role in delivering exceptional support and services to our valued clients.The ideal candidate will possess excellent communication skills, both verbal and written, and be proficient...


  • Madrid, Madrid, España lastminute A tiempo completo

    Lastminute.com is looking for a highly motivated customer service agent to join our multilingual telesales team. In this role, you will be responsible for providing exceptional customer service to customers with fluency in German, Swedish or Danish.Your key responsibilities will include:Handling customer inquiries and complaintsSelling holiday packagesTo...


  • Madrid, Madrid, España Le Room Service A tiempo completo

    Job Description: We are seeking a skilled and experienced customer service agent to join our team at Le Room Service.Key Responsibilities:Respond to customer inquiries via phone, email, and chatProvide product information and resolve customer complaintsCollaborate with colleagues to achieve team goals and objectivesRequirements:2+ years of customer service...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Title: Contact Center Agent L1 Spanish and English speaker in MadridLocation: Madrid, ES, 28037Date: Jan 20, 2025Contact Center Agent L1 in Madrid - Spanish speaker with EnglishAre you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new...


  • Madrid, Madrid, España Msx International A tiempo completo

    About MSX InternationalEmpowering Movers and MakersWe harness our expertise in mobility, creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.To be clients' first choice, recognized for operational excellence and commitment to driving change and innovation in the mobility industry.As users of...