Customer Experience Specialist in Valencia
hace 5 días
**About WeWow**
WeWow is a dynamic scale-up environment that collaborates with some of Europe's most renowned and fastest-growing brands. Our international community of passionate professionals thrives in a sunny location, prioritizing personal and professional growth.
**Behind the Brand**
We are a growing company specializing in printing services for businesses. We focus on delivering high-quality, personalized printing solutions while ensuring exceptional customer service. With a strong emphasis on innovation, reliability, and customer satisfaction, we strive to provide tailored printing solutions that meet the unique needs of our clients. The company values teamwork, continuous improvement, and a customer-centric approach, making it a great place to work.
**An Exciting Opportunity**
We are assembling a dynamic team of three individuals to kick off a new project. We're looking for:
- A Native Dutch Speaker
- A Native German Speaker
- A Native French Speaker
**A Day in the Life**
In this role, you will be the first point of contact for our customers, guiding them through inquiries, solving problems, and offering valuable advice. Whether handling emails, calls, or chats, your ability to empathize and communicate effectively will ensure a top-notch customer experience. From answering delivery questions to resolving complaints and reviewing invoices, you'll play a key role in keeping our customers happy and maintaining our high standards of service.
**How You Make an Impact**
You will engage with customers through email, phone, and chat in Dutch, German, or French, providing a friendly and professional experience. You'll offer expert product advice and troubleshoot issues to guide customers effectively, resolve complaints promptly, and track orders, deliveries, and billing questions. You'll also maintain accurate records of customer interactions and requests.
**What We Value in You**
We're looking for someone with fluent communication skills in Dutch, German, and/or French (additional languages are a bonus) to connect effectively with customers. Passion for the printing or design world is essential to bring a deeper understanding to customer inquiries. A customer-first mentality, offering empathetic support and personalized solutions across all communication channels, is crucial. Creative problem-solving and adaptability to new systems and tools are also highly valued.
**Estimated Salary:** €35,000 - €50,000 per annum. This salary estimate is based on the job requirements and market conditions in Valencia. We offer a competitive compensation package that includes benefits such as health insurance, retirement plan, and paid time off.
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