Customer Experience Professional in Valencia, Spain
hace 3 semanas
Job Overview
We are seeking a highly skilled Customer Experience Professional to join our dynamic team in Valencia, Spain.
About the Role
This is a full-time (39 hours) position with a competitive salary based on experience, skills, and performance. The successful candidate will be responsible for delivering exceptional customer service through effective communication, problem-solving, and empathy.
Key Responsibilities:
- Engage with customers via phone, email, chat, and social media to provide top-notch support.
- Personalize interactions to make every customer feel valued, using extraordinary communication skills.
- Guide and assist customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
- Enhance processes by identifying customer needs and escalating issues internally to improve services.
- Drive performance by focusing on key indicators like Customer Satisfaction, quality, and productivity.
Requirements:
- Excellent Dutch language skills (C2 level) with a strong command of English (C1 level).
- A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
- Calm and understanding when dealing with challenging customer situations.
- A love for investigation and creative problem-solving skills to ensure satisfaction.
- Aiming to exceed expectations and achieve outstanding results.
What We Offer:
- An attractive remuneration package, including a competitive salary based on experience, skills, and performance.
- Flexible shifts between 9:00 AM and 11:00 PM, with opportunities for late-night shifts.
- An on-site environment with a diverse team representing over 25 nationalities.
- Employee benefits, including free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
- Career growth opportunities within the organization.
- Administrative support with Spanish administration matters.
Estimated Salary: €45,000 - €55,000 per annum, depending on experience and qualifications.
About Us:
Cross Border Talents is a leading recruitment agency specializing in international talent acquisition. We offer a unique opportunity to work with a dynamic team and develop your career in customer experience.
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