Customer Experience Professional in Valencia, Spain

hace 3 semanas


Valencia, Valencia, España Cross Border Talents A tiempo completo

Job Overview

We are seeking a highly skilled Customer Experience Professional to join our dynamic team in Valencia, Spain.

About the Role

This is a full-time (39 hours) position with a competitive salary based on experience, skills, and performance. The successful candidate will be responsible for delivering exceptional customer service through effective communication, problem-solving, and empathy.

Key Responsibilities:

  • Engage with customers via phone, email, chat, and social media to provide top-notch support.
  • Personalize interactions to make every customer feel valued, using extraordinary communication skills.
  • Guide and assist customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
  • Enhance processes by identifying customer needs and escalating issues internally to improve services.
  • Drive performance by focusing on key indicators like Customer Satisfaction, quality, and productivity.

Requirements:

  • Excellent Dutch language skills (C2 level) with a strong command of English (C1 level).
  • A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
  • Calm and understanding when dealing with challenging customer situations.
  • A love for investigation and creative problem-solving skills to ensure satisfaction.
  • Aiming to exceed expectations and achieve outstanding results.

What We Offer:

  • An attractive remuneration package, including a competitive salary based on experience, skills, and performance.
  • Flexible shifts between 9:00 AM and 11:00 PM, with opportunities for late-night shifts.
  • An on-site environment with a diverse team representing over 25 nationalities.
  • Employee benefits, including free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
  • Career growth opportunities within the organization.
  • Administrative support with Spanish administration matters.

Estimated Salary: €45,000 - €55,000 per annum, depending on experience and qualifications.

About Us:

Cross Border Talents is a leading recruitment agency specializing in international talent acquisition. We offer a unique opportunity to work with a dynamic team and develop your career in customer experience.



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