Customer Support Professional

hace 7 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview

We are Cross Border Talents, a highly-rated BPO known for excellent employee satisfaction. Our mission is to deliver top-tier customer service to prominent financial services companies.

Job Description

This Customer Care Specialist role supports customers in German, ensuring overall satisfaction through prompt inquiry resolution and efficient issue escalation.

Duties and Responsibilities

  • Promptly address customer inquiries via phone, email, and live chat support to deliver exceptional customer experience.
  • Utilize internal resources to deliver top-tier service, escalating priority or unresolved issues to the appropriate teams.
  • Route calls to the correct resources and document all interactions according to standard procedures.
  • Maintain a positive work environment by collaborating with team members and other departments to resolve issues.

Salary Offer

The remuneration package includes an $25-30/hour salary based on experience, skills, and performance, with an indefinite contract and private health insurance included.

Requirements

  • Native or fluent in German, both verbal and written.
  • Familiarity with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
  • Experience in Customer Support or technical support, particularly with help desks or IT functions.
  • Ability to pass a background check.
  • Strong independent work ethic and remote team collaboration skills.
  • Excellent problem-solving and critical thinking abilities.

Benefits

  • A dynamic, creative, and friendly team environment.
  • A positive work atmosphere with great employee reviews.
  • Guidance and tools to help you reach your full potential.

About Us

We value our employees' growth and success, offering opportunities for career advancement within a supportive and innovative team. If you're looking for a challenging role with a respected company, we encourage you to apply.



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