Customer Service Professional

hace 6 días


Madrid, Madrid, España Drooms A tiempo completo

Company Overview

Drooms is a dynamic company that values innovation and customer satisfaction. We strive to provide exceptional support services to our clients.

Salary

The estimated annual salary for this position ranges from $45,000 to $60,000 depending on location and experience.

Job Description

We are seeking a Customer Service Professional to join our operations team in a late shift role. As the first point of contact for user inquiries, you will provide prompt and efficient assistance via telephone, email, and chat.

Your responsibilities will include:

  • Serving as the primary contact for user inquiries and providing support via multiple channels
  • Addressing common customer queries and issues to ensure high levels of customer satisfaction
  • Supporting data room management tasks, including creation, management, and archiving
  • Executing additional services such as document redaction, indexing, and other recurring data room tasks
  • Collaborating with technical teams to resolve basic technical issues related to applications, firewalls, and system components
  • Overseeing the creation, double checking, and delivery of USB and online archives

Required Skills and Qualifications

To be successful in this role, you will need:

  • 1+ years of experience in customer service, administrative tasks, and MS Office, with a particular emphasis on Excel
  • A hands-on mentality, customer and solution orientated approach, multi-tasking skills, and good time and organization management
  • A structured, detail-oriented, and well-organized approach
  • Technical affinity, proactivity, and awareness of how actions can affect overall project or company success
  • Fluency in Spanish and English, with additional language skills advantageous

Benefits

In addition to a competitive salary, we offer a variety of local benefits and learning opportunities, including employee health initiatives, ticket restaurant, long service awards, special leave days, birthday treats, after-work events, and annual company parties.

Others

We believe in hiring forward thinkers who are problem solvers and want to be more than just another employee. If you are looking for a challenging and rewarding career opportunity, please apply now and let us see where your skills and experience can take you.



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