Customer Service Professional
hace 2 días
**About the Role:**
We are seeking a highly skilled Customer Service Representative to join our team in Madrid. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service to our clients.
This is an exciting opportunity to work with a leading medical technology company, Boston Scientific, and contribute to the success of our operations.
Responsibilities:
- Handle incoming calls and provide professional, friendly support to clients.
- Respond promptly to customer inquiries, including order details, delivery status, and return requests.
- Manage and oversee the Esker platform and EDI portals.
- Process specialized orders not handled by the standard order processing team.
- Support the central order processing team with any questions or issues.
- Resolve customer disputes efficiently and fairly.
- Contribute to ongoing improvements in customer service operations by following established procedures.
- Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
- Foster positive customer relationships by addressing concerns effectively.
About You:
- At least 3 years of experience in a similar customer service role, ideally within the medtech industry.
- Excellent verbal and written communication skills.
- Strong phone handling skills and a customer-focused approach.
- Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
- Experience with e-commerce systems, preferably in the medtech or Healthcare industry.
- Comfortable communicating in Spanish and English, both spoken and written.
- Strong commitment to customer service and client satisfaction.
- Excellent interpersonal and communication skills, especially over the phone.
- A team player who enjoys collaborating with others.
- Quick learner and understand new procedures.
- Highly organized, reliable, and detail-oriented.
- Adaptable and open to change, with a proactive mindset.
- Able to take initiative and solve problems effectively.
- Versatile and able to work independently on various tasks and tools.
What We Offer:
- A competitive salary of approximately €45,000 per year, depending on experience.
- An attractive benefit package, including health insurance and retirement plans.
- A hybrid working schedule, allowing for flexibility and work-life balance.
- The opportunity to work with a leading medical technology company and contribute to the success of our operations.
- Ongoing training and development opportunities to enhance your skills and career progression.
Equal Opportunities Employer:
Boston Scientific is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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