Customer Experience Champion for Deliverect
hace 2 semanas
Deliverect Group Overview
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business.
Your Impact
You'll be at the forefront of our customer support operations as a Frontline Support Specialist at Deliverect. You'll troubleshoot technical issues, primarily related to point-of-sale system integrations, and interact with customers via various channels. Beyond reactive support, you'll proactively address potential issues and collaborate with internal and external teams to deliver exceptional customer experiences.
A Typical Day
Prioritize and organize your workload efficiently using advanced project management tools to ensure a smooth workflow and timely resolution of customer support tickets. Actively engage in customer callback for ticket resolution queries, ensuring thorough follow-ups and strengthening customer trust and satisfaction.
Foster a transparent and collaborative work environment through regular updates and clear communication with team members and stakeholders across Deliverect. Actively participate in cross-functional meetings, collaborating with other teams to enhance the collective success and drive innovation within Deliverect.
Embrace critical thinking to proactively identify and address potential challenges, maintaining agility and foresight in your daily operations. Thrive in a dynamic environment by continuously adapting to evolving technologies and pursuing opportunities for professional growth and development.
Your Expertise
We're looking for someone with at least 2 years of experience in technical support or customer service in the tech or SaaS industry. Exceptional verbal and written communication skills are a must. A typing speed of 50-70 words per minute, strong collaborative and analytical skills, adaptability, and a commitment to continuous learning and development are also essential.
Benefits
This is a full-time, permanent position based in Madrid, Spain, with a salary range of €30,000 - €40,000 per year. We offer a hybrid work model, with 3 days of in-office work and 2 days of remote work per week. Fluency in English is mandatory, and proficiency in Arabic and/or French is a plus.
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