Customer Experience Team Lead

hace 2 semanas


Madrid, Madrid, España Deliverect A tiempo completo

About Deliverect
Deliverect is a rapidly scaling global SaaS unicorn, pioneering technological solutions that revolutionize the hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to drive positive change in business while fostering professional growth as part of a larger community.

Omnichannel Innovation
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. By leveraging Deliverect, businesses not only survive but thrive in an ever-changing global landscape.

Unlocking Benefits
Our meticulously crafted solutions provide a multitude of benefits:

  • Growing Sales: We propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
  • Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
  • Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fueled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth. Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination.

Department Focus
At Deliverect, our Customer Experience team is the vital force propelling our customers towards unparalleled success. Envision us as the beating heart, offering tailored guidance and around-the-clock support to businesses of all sizes, ensuring they can fully harness the potential of our suite of products and thrive in their endeavors. With a customer-centric mindset deeply rooted in industry expertise, our global team passionately advocates for the needs and desires of our users. We're not just a team; we're facilitators of continuous improvement, scaling successful business outcomes worldwide.

We estimate the salary for this position to be around $85,000 per year, based on industry standards and location factors.



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