Customer Experience Lead

hace 1 mes


Madrid, Madrid, España Xm Cyber A tiempo completo

Xm Cyber Job Description



About the Role

We seek a skilled Customer Success Manager to lead our customer journey and ensure the successful adoption of our XM Cyber platform in Spain. As the primary point of contact for our clients, you will collaborate with cross-functional teams to guarantee customer satisfaction and retention.



Main Responsibilities


  • Customer Management: Develop and implement success plans with clients, ensuring they gain maximum value from our solutions. Cultivate strong relationships with key stakeholders, including senior-level executives.
  • Technical: Serve as a trusted advisor, guiding clients through best practices for securing their environment. Lead technical deep-dive sessions on exposure reduction and remediation.
  • Commercial: Lead renewal processes and ensure high retention rates. Identify growth opportunities and collaborate with the sales team to facilitate new business.


Requirements


  • 3+ years of experience in customer-facing roles, preferably in SaaS companies.
  • Technical knowledge of cloud security, Microsoft security best practices, and network architecture concepts.
  • Fluency in Spanish and English, with other languages being a strong advantage.


What We Offer

As a key member of our Customer Experience team, you will have the opportunity to work with a leading hybrid cloud security company, driving customer success and growth in the Spanish market.



Apply now to join our team and contribute to the success of Xm Cyber



#J-18808-Ljbffr


  • Product Manager

    hace 4 semanas


    Madrid, Madrid, España Pearson A tiempo completo

    About Us: Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions.Job Overview: We are looking for an innovative and experienced Product Manager to lead our Customer Experience Transformation Programme.Key Responsibilities: Champion Customer Experience: Focus on...


  • Madrid, Madrid, España Ing A tiempo completo

    **Company Overview:**At ING, we are a forward-thinking organization that prioritizes innovation and customer obsession. We strive to create exceptional experiences for our customers, and we need your expertise to help us achieve this goal.**Job Description:**We are seeking a highly skilled Customer Experience Innovator Lead to join our team. As the leader of...

  • Customer Experience Lead

    hace 4 semanas


    Madrid, Madrid, España Personio A tiempo completo

    Role OverviewThe Customer Experience Program Manager is a key member of our Customer Experience Strategy & Operations (CXSO) team, responsible for developing, organizing, and coordinating interconnected projects within our organization to improve the customer experience. This role involves owning a program of work, crafting a situation analysis, developing...


  • Madrid, Madrid, España Louis Vuitton A tiempo completo

    Job DescriptionAs a Customer Experience Lead with Louis Vuitton in Palma de Mallorca, you will play a pivotal role in driving our clienteling strategy and fostering a culture of exceptional customer service. Working closely with the Store Manager, you will be responsible for elevating relationships with our top clients, leveraging various tools to deliver an...


  • Madrid, Madrid, España Make A tiempo completo

    Customer Marketing LeadAt Make, we're looking for a seasoned Customer Marketing Lead to join our team. As a key member of our marketing department, you'll play a pivotal role in nurturing and engaging our user and customer base. Your responsibilities will include crafting and executing email communication strategies that enhance the customer journey,...


  • Madrid, Madrid, España Boston Consulting Group A tiempo completo

    **Job Overview**Boston Consulting Group is seeking a highly skilled Senior Knowledge Analyst to join our Deep AI team. As a key member of this team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.Key Responsibilities:Conduct research on the latest trends and...


  • Madrid, Madrid, España American Express A tiempo completo

    Unlock Your Potential with American ExpressWe are seeking an exceptional team leader to join our customer experience team. As a High-Performance Team Lead, you will be responsible for leading a dynamic team of customer service professionals in delivering exceptional customer experiences.The ideal candidate will have a proven track record of leadership,...


  • Madrid, Madrid, España Cigna A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Customer Experience Manager to lead our Customer Service team in Madrid, Spain. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional customer experiences.


  • Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Transform Customer Management with AI ExpertiseBoston Consulting Group is seeking a seasoned Customer Experience Strategy Lead - AI Innovation, to join our Deep AI team and partner with business leaders and client consulting teams to drive sales and delivery of AI-driven Customer Management programs.About the RoleYou will play a pivotal role in the evolution...


  • Madrid, Madrid, España Cisco A tiempo completo

    Company OverviewAt Cisco, we're shaping the future of technology and digital innovation. Our company is built on a foundation of collaboration, inclusivity, and customer satisfaction.SalaryWe offer an estimated annual salary of $120,000 for this role, commensurate with experience and qualifications.Job DescriptionAs a Customer Experience Strategist at Cisco,...


  • Madrid, Madrid, España Novo Nordisk A tiempo completo

    About Novo NordiskNovo Nordisk is a global healthcare leader with over 69,000 employees worldwide. We're dedicated to improving patient outcomes through exceptional customer engagement.Role OverviewWe're seeking a Global Customer Experience Strategist to join our dynamic team in Madrid. As a key member of the Customer Engagement team, you'll play a pivotal...

  • Product Manager

    hace 4 semanas


    Madrid, Madrid, España Mygwork A tiempo completo

    About Us: Mygwork is a leading provider of innovative solutions, dedicated to delivering high-quality products. We are committed to ensuring that our customers have the best possible experience from start to finish.Job Overview: We are seeking an experienced Product Manager to lead our Customer Experience Transformation Programme. This role will involve...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Experience Management Lead to join our team at Brambles. In this pivotal role, you will play a critical part in elevating the customer experience across our enterprise.The ideal candidate will have 7+ years of business/industry work experience and possess strong commercial/market knowledge. You will be...


  • Madrid, Madrid, España CommScope Inc. A tiempo completo

    We are seeking a dynamic and proactive individual to join our team in Alcobendas - Madrid as a Customer Experience Liaison. This role will play a crucial part in crafting the customer experience at CommScope.As a key figure, you will provide crucial support to our Business Segments and serve as the primary point of contact for customer orders. In this...


  • Madrid, Madrid, España CommScope A tiempo completo

    Empower Customer Connections at CommScopeAre you a driven and results-oriented professional with exceptional interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced environment? We're seeking a skilled Customer Experience Representative to join our dynamic team in Madrid, Spain.About the Role:We're on a quest to...


  • Madrid, Madrid, España CommScope A tiempo completo

    About UsAt CommScope, we're driven by a passion to deliver connectivity that empowers how we live, work, and learn. Our team of experts pushes the boundaries of communications technology, enabling groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone.We're committed to outperforming today and being ready for the needs of...

  • Product Manager

    hace 1 mes


    Madrid, Madrid, España Pearson A tiempo completo

    About Us:Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions. We are dedicated to ensuring that our PTE (Pearson Test of English) test-takers have the best possible experience from registration through to receiving their results.We are looking for an innovative...


  • Madrid, Madrid, España CommScope A tiempo completo

    About CommScopeAt CommScope, we're on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.Salary: The estimated annual salary for this position is $65,000 -...


  • Madrid, Madrid, España Victorian Plumbing A tiempo completo

    Customer Service Team Lead RoleVictorian Plumbing is committed to providing exceptional customer service, and we're looking for a talented Customer Service Team Lead to join our team. As a key member of our customer service function, you'll play a vital role in ensuring our customers receive the best possible service. Your primary responsibility will be to...


  • Madrid, Madrid, España Jti A tiempo completo

    Job DescriptionJob Title: Customer Experience ManagerJob Summary:We are seeking an experienced Customer Experience Manager to drive the development and implementation of comprehensive CX strategies for our RRP brands.Key Responsibilities:Develop and execute CX platforms for designated markets, ensuring alignment with brand strategies and target consumer...