Customer Experience Transformation Lead
hace 2 semanas
**Job Overview**
Boston Consulting Group is seeking a highly skilled Senior Knowledge Analyst to join our Deep AI team. As a key member of this team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.
Key Responsibilities:
- Conduct research on the latest trends and innovations in AI and customer experience
- Create original thought leadership content, including playbooks, case studies, trend insights, and editorial content
- Support client engagement to co-create AI-driven strategies to optimize customer acquisition, retention, and lifetime value
- Codify client playbooks, best practices, and case studies to enable sales and client consulting teams
- Deliver client-specific reports across various sectors, including Retail, Banking, Telecoms, Consumer Products, Energy, etc.
- Create thought leadership perspectives on customer experience technology, generative AI, personalization, dynamic pricing, and marketing automation
Requirements:
- Expertise in emerging AI trends and their application in customer and commercial impact
- Experience in conducting research and analysis to deliver market insight, thought leadership, and client bespoke reports
- Prior experience in consulting or technology pre-sales, scoping client solutions, identifying use cases, and defining target customer experiences/business requirements
What We Offer:
- A competitive salary of $120,000 per year, commensurate with experience
- A dynamic and innovative work environment at the forefront of AI and customer experience
- The opportunity to work with top clients and develop cutting-edge solutions
About Us:
Boston Consulting Group is a leading management consulting firm that helps organizations address complex challenges and drive growth through innovation and strategy.
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