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High-Performance Team Lead

hace 1 mes

Madrid, Madrid, España American Express A tiempo completo

Unlock Your Potential with American Express



We are seeking an exceptional team leader to join our customer experience team. As a High-Performance Team Lead, you will be responsible for leading a dynamic team of customer service professionals in delivering exceptional customer experiences.



The ideal candidate will have a proven track record of leadership, coaching, and performance management, with a strong focus on driving business results and improving customer satisfaction.



About the Role

This is an exciting opportunity to join a global company that values innovation, collaboration, and employee growth. As a High-Performance Team Lead, you will be part of a diverse and dynamic team that is passionate about delivering world-class customer experiences.



Key responsibilities include:




  • Leading a high-performing team of customer service professionals
  • Developing and implementing strategies to drive business results and improve customer satisfaction
  • Cultivating a positive and inclusive team culture
  • Mentoring and coaching team members to achieve their full potential
  • Collaborating with cross-functional teams to drive process improvements and optimize customer experiences
  • Fostering a culture of continuous learning and development


What We Offer



As a High-Performance Team Lead at American Express, you can expect a competitive salary range of $80,000-$120,000 per year, depending on location and experience.



Our comprehensive benefits package includes:




  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support
  • Career development and training opportunities


We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and valued.



If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.