Customer Experience Leader
hace 2 días
Lead the Way at Victorian Plumbing
Cultivate a collaborative and supportive environment where everyone feels valued and respected. Set clear goals and motivate your team to achieve stellar results. Imagine yourself as a coach, a mentor, and an inspirational leader – someone who creates a supportive environment where your team can truly flourish and contribute their unique talents.
As a customer service team manager at Victorian Plumbing, you'll be the cornerstone of our customer service function, ensuring a smooth flow of exceptional service that leaves a lasting impression.
Here's a glimpse of what you'll be doing:
- Become a Customer Satisfaction Superhero: Own those customer inquiries and drive towards fantastic resolutions.
- Lead by Example: Be the embodiment of our company values and inspire your team to follow suit.
- Unleash Your Team's Potential: Share your wisdom and expertise to coach and develop your team, empowering them to achieve their goals and career aspirations.
Requirements
- Proven management and leadership experience in a call centre environment is a must.
- You have exceptional people skills and a passion for creating a positive and motivating team spirit.
- Customer service/call centre experience is a must.
- You possess ability to untangle complex customer conundrums.
- Taking initiative and resolving issues independently is your forte.
- Adaptability is key – you thrive in a fast-paced and growing environment.
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