Customer Service Team Leader
hace 7 días
As a Customer Service Team Leader at KONE, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to established guidelines and budgets.
This role requires a strong leader who can facilitate information sharing, create a collaborative working environment, and drive competence development in the team. You will also be responsible for monitoring and leading performance, using customer service data to bring forward ideas to improve customer experience, ensuring teams' compliance with company policies, managing the team's operation within budget, and ensuring processes are followed according to defined global processes.
In this role, you will have the opportunity to develop your team and ensure operational excellence. You will also be responsible for ensuring customers' complaints are promptly replied to and followed up.
If you are a motivated and results-driven individual with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
• People management
• Facilitates information sharing and creates a collaborative working environment
• Drives competence development in the team
• Monitors and leads the performance
• Uses Customer Service data to bring forward ideas to improve customer experience
• Ensures teams compliance with company policies
• Manages the team's operation within budget
• Ensures processes are followed according to defined global processes
• Meets KPI targets
• Ensures customers' complaints are promptly replied to and followed up
Professional Requirements:
• People leadership skills
• Native speaker of Spanish
• Good level of English is an asset
• Italian and Portuguese languages are a plus
• IT knowledge
• Prior working experience in Customer Service or Administration and team leading
• Customer Management skills
• Higher vocational diploma in technical or commercial sciences
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
We are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.
As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
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