Customer Service Team Leader
hace 2 semanas
As a Customer Service Team Leader at KONE, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to established guidelines and budgets.
Key Responsibilities:
- People management, facilitating information sharing, and creating a collaborative working environment.
- Driving competence development in the team, monitoring, and leading performance.
- Using Customer Service data to bring forward ideas to improve customer experience.
- Ensuring teams' compliance with company policies and managing the team's operation within budget.
- Ensuring processes are followed according to defined global processes and meeting KPI targets.
- Ensuring customers' complaints are promptly replied to and followed up.
Requirements:
- People leadership skills.
- Native speaker of Spanish.
- Good level of English is an asset.
- Italian and Portuguese languages are a plus.
- IT knowledge.
- Prior working experience in Customer Service or Administration and team leading.
- Customer Management skills.
- Higher vocational diploma in technical or commercial sciences.
About KONE:
KONE is a global leader in the elevator and escalator industry, committed to improving the flow of urban life. We employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared vision. At KONE, we value the contribution of each individual and strive to create an innovative and collaborative working culture.
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