Customer Service Team Leader

hace 3 semanas


Madrid, Madrid, España Kone México A tiempo completo
Job Title: Team Lead for Customer Experience

The Team Lead for Customer Experience will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets.

This role will execute customer centricity in their respective team between Italy, Spain, Portugal, and Andorra, ensuring that customer needs are met.

The ideal candidate will have people leadership skills, be a native speaker of Spanish, and have a good level of English and Italian language proficiency.

Responsibilities include:

  • People management and facilitating information sharing
  • Driving competence development in the team
  • Monitoring and leading performance
  • Using Customer Service data to improve customer experience
  • Ensuring team compliance with company policies
  • Managing the team's operation within budget
  • Ensuring processes are followed according to defined global processes
  • Meeting KPI targets
  • Ensuring customers' complaints are promptly replied to and followed up

KONE is a company that values innovation and collaboration, and we are focused on creating a working culture that encourages participation and the sharing of information and ideas.

We follow ethical business practices and recognize good performance.



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