Customer Service Team Leader

hace 2 días

Madrid, Madrid, España Kone México A tiempo completo
Job Title: Customer Service Team Leader

At KONE, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a Team Leader, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that our customer service and administration strategy is implemented and executed effectively, consistently, and according to established guidelines and budgets.

Key Responsibilities:
  • People management: Facilitate information sharing and create a collaborative working environment.
  • Drive competence development in the team.
  • Monitor and lead the performance.
  • Use Customer Service data to bring forward ideas to improve customer experience.
  • Ensure teams compliance with company policies.
  • Manage the team's operation within budget.
  • Ensure processes are followed according to defined global processes.
  • Meet KPI targets.
  • Ensure customers' complaints are promptly replied to and followed up.
Requirements:
  • People leadership skills.
  • Native speaker of Spanish. Good level of English is an asset. Italian language is a plus. Portuguese language is a plus.
  • IT knowledge.
  • Prior working experience in Customer Service or Administration and team leading.
  • Customer Management skills.
  • Higher vocational diploma in technical or commercial sciences.

We are a company that values innovation, collaboration, and sustainability. We offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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