Customer Service Team Leader

hace 2 días

Madrid, Madrid, España Kone México A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.

Key Responsibilities

  • People Management: Lead and develop a high-performing team of customer service professionals, fostering a collaborative and inclusive work environment.
  • Operational Excellence: Drive process improvements, ensure compliance with company policies, and maintain high standards of customer service.
  • Performance Management: Monitor and lead team performance, setting goals and objectives to achieve exceptional results.
  • Customer Centricity: Develop and implement customer-centric strategies to drive business growth and customer satisfaction.
  • Process Management: Ensure efficient and effective processes are in place to support customer service operations.

Requirements

  • Leadership Skills: Proven experience in leading and managing high-performing teams.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, team members, and stakeholders.
  • Customer Service Skills: Strong customer service skills, with a focus on delivering exceptional customer experiences.
  • Technical Skills: Proficiency in IT systems and tools, with the ability to analyze and resolve technical issues.
  • Education: Bachelor's degree in a related field, such as business administration or customer service.

About Kone México

Kone México is a leading provider of elevator and escalator solutions, committed to delivering exceptional customer experiences and operational excellence. We are a dynamic and innovative organization, dedicated to making a positive impact on our customers and communities.

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