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Customer Service Team Leader
hace 2 meses
Job Summary: We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.
Key Responsibilities:
- People Management: Foster a collaborative working environment, facilitate information sharing, and drive competence development in the team.
- Performance Management: Monitor and lead team performance, using customer service data to identify areas for improvement and implement changes to enhance customer experience.
- Operational Excellence: Ensure team compliance with company policies, manage operations within budget, and implement processes according to defined global standards.
- Customer Focus: Ensure timely and effective response to customer complaints, and maintain high levels of customer satisfaction.
Requirements:
- Leadership Skills: Proven people leadership skills, with experience in managing teams and driving business results.
- Language Skills: Native speaker of Spanish, with good level of English and Italian and Portuguese as a plus.
- Technical Skills: Strong IT knowledge and experience with customer service software.
- Education: Higher vocational diploma in technical or commercial sciences.
About Kone México: We are a leading provider of elevator and escalator solutions, committed to creating innovative and collaborative working cultures. We value employee engagement, sustainability, and ethical business practices, and offer a range of experiences and opportunities for career growth and development.
