Customer Service Team Leader
hace 2 semanas
At KONE, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our leadership team, you will be responsible for managing, evaluating, developing, and leading our Customer Service teams to ensure that our customer service and administration strategy is implemented and executed effectively, consistently, and according to established guidelines and budgets.
Key Responsibilities:- People management: Facilitate information sharing and create a collaborative working environment.
- Drive competence development in the team.
- Monitor and lead the performance.
- Use Customer Service data to bring forward ideas to improve customer experience.
- Ensure teams' compliance with company policies.
- Manage the team's operation within budget.
- Ensure processes are followed according to defined global processes.
- Meet KPI targets.
- Ensure customers' complaints are promptly replied to and followed up.
- People leadership skills.
- Native speaker of Spanish.
- Good level of English is an asset.
- Italian and Portuguese languages are a plus.
- IT knowledge.
- Prior working experience in Customer Service or Administration and team leading.
- Customer Management skills.
- Higher vocational diploma in technical or commercial sciences.
We are a global leader in the elevator and escalator industry, and our mission is to improve the flow of urban life. As a Customer Service Team Leader, you will play a critical role in helping us achieve this mission. If you are a motivated and experienced professional with a passion for customer service, we encourage you to apply for this exciting opportunity.
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Customer Service Team Leader
hace 1 mes
Madrid, Madrid, España KONE A tiempo completoJob Title: Customer Service Team LeaderThe role of Team Leader is responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy.As a Team Leader, you will be responsible for executing customer centricity in your...
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Customer Service Team Leader
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Madrid, Madrid, España KONE A tiempo completoJob Title: Customer Service Team LeaderThe role of Team Leader is responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy.As a Team Leader, you will be responsible for executing customer centricity in your...
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Customer Service Team Leader
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Madrid, Madrid, España Kone México A tiempo completoJob Title: Customer Service Team LeaderAt KONE, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a Team Leader, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that our customer service and administration strategy is implemented and executed...
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