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Customer Service Team Leader
hace 2 meses
Job Title: Customer Service Team Leader
Job Summary: We are seeking a highly skilled Customer Service Team Leader to manage, evaluate, develop, and lead our Customer Service teams in Italy, Spain, Portugal, and Andorra. The successful candidate will be responsible for executing our customer service and administration strategy effectively, consistently, and according to established guidelines and budgets.
Key Responsibilities:
- Lead and manage Customer Service teams to achieve operational excellence and meet KPI targets.
- Develop and implement competence development plans for team members.
- Monitor and lead team performance, ensuring compliance with company policies and procedures.
- Use customer service data to identify areas for improvement and implement changes to enhance customer experience.
- Manage team operations within budget and ensure processes are followed according to defined global processes.
- Ensure customer complaints are promptly replied to and followed up.
Professional Requirements:
- Native speaker of Spanish, with good level of English and Italian/Portuguese language skills.
- IT knowledge and prior working experience in Customer Service or Administration and team leading.
- Customer management skills and higher vocational diploma in technical or commercial sciences.
About KONE: KONE is a leading global provider of elevator and escalator solutions. We are committed to delivering exceptional customer service and creating a positive experience for our customers.
