Customer Service Team Leader

hace 3 días

Madrid, Madrid, España Kone México A tiempo completo

Job Summary: We are seeking a highly skilled and experienced Team Leader to manage, evaluate, develop, and lead our Customer Service teams. The ideal candidate will have a strong background in customer-centric leadership, team management, and document management.

Key Responsibilities:

  • Manage and lead Customer Service teams to ensure effective implementation and execution of customer service and administration strategies.
  • Develop and execute plans to improve customer experience and satisfaction.
  • Monitor and lead team performance, ensuring operational excellence and compliance with company policies.
  • Use customer service data to identify areas for improvement and implement changes.
  • Ensure teams are equipped with the necessary skills and knowledge to deliver exceptional customer service.
  • Manage team budgets and ensure operational costs are within established guidelines.
  • Collaborate with cross-functional teams to drive business results and improve customer experience.

Requirements:

  • Proven experience in customer service or administration team leadership.
  • Strong leadership and management skills, with the ability to motivate and develop teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Native speaker of Spanish, with a good level of English and Italian language skills an asset.
  • IT knowledge and experience with customer service software and systems.
  • Higher vocational diploma in technical or commercial sciences.

About KONE México: We are a leading provider of elevator and escalator solutions, committed to creating innovative and collaborative working cultures. We value employee engagement, participation, and the sharing of ideas and information. Sustainability is an integral part of our culture and daily practice, and we strive to develop a culture of trust, respect, and good performance recognition.

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job DescriptionJob Title: Customer Service Team LeaderJob Summary:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a Team Leader, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that our customer service and administration strategy is...

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job DescriptionJob Title: Customer Service Team LeaderJob Summary:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a Team Leader, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that our customer service and administration strategy is...

  • Customer Service Team Leader

    hace 6 días

    Madrid, Madrid, España Kone A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Service Team Leader to manage, evaluate, develop, and lead our Customer Service teams to ensure the effective implementation and execution of our customer service and administration strategy.Key Responsibilities:People Management: Lead and manage a team of customer service professionals to ensure...

  • Customer Service Team Leader

    hace 6 días

    Madrid, Madrid, España Kone A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Service Team Leader to manage, evaluate, develop, and lead our Customer Service teams to ensure the effective implementation and execution of our customer service and administration strategy.Key Responsibilities:People Management: Lead and manage a team of customer service professionals to ensure...

  • Customer Service Team Leader

    hace 22 horas

    Madrid, Madrid, España Kone México A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.Key ResponsibilitiesPeople Management: Lead and develop...

  • Customer Service Team Leader

    hace 19 horas

    Madrid, Madrid, España Kone México A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.Key ResponsibilitiesPeople Management: Lead and develop...

  • Customer Service Team Leader

    hace 3 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Team Leader to manage, evaluate, develop, and lead our Customer Service teams. The ideal candidate will have a strong background in customer-centricity, people management, and team leadership.Key Responsibilities:Manage and lead Customer Service teams to ensure excellent customer experience and...

  • Customer Service Team Leader

    hace 3 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Team Leader to manage, evaluate, develop, and lead our Customer Service teams. The ideal candidate will have a strong background in customer-centricity, people management, and team leadership.Key Responsibilities:Manage and lead Customer Service teams to ensure excellent customer experience and...

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job Title: Customer Service Team LeaderLocation: MadridTime Type: Full-timeJob Requisition ID: R0641377Job Summary:The role of Team Leader manages, evaluates, develops, and leads Customer Service teams to ensure that the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to the...

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job Title: Customer Service Team LeaderLocation: MadridTime Type: Full-timeJob Requisition ID: R0641377Job Summary:The role of Team Leader manages, evaluates, develops, and leads Customer Service teams to ensure that the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to the...

  • Customer Service Team Leader

    hace 2 días

    Madrid, Madrid, España Kone A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Team Leader to manage, evaluate, develop, and lead our Customer Service teams. The successful candidate will be responsible for implementing and executing our customer service and administration strategy effectively, consistently, and according to established guidelines and budgets.Key...

  • Customer Service Team Leader

    hace 2 días

    Madrid, Madrid, España Kone A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Team Leader to manage, evaluate, develop, and lead our Customer Service teams. The successful candidate will be responsible for implementing and executing our customer service and administration strategy effectively, consistently, and according to established guidelines and budgets.Key...

  • Customer Service Team Leader

    hace 3 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.Key Responsibilities:People Management: Foster a...

  • Customer Service Team Leader

    hace 3 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.Key Responsibilities:People Management: Foster a...

  • Customer Service Team Leader

    hace 4 días

    Madrid, Madrid, España Kone México A tiempo completo

    About the Role:The Team Leader will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy. This includes ensuring customer centricity in the team, developing team members, and maintaining operational...

  • Customer Service Team Leader

    hace 4 días

    Madrid, Madrid, España Kone México A tiempo completo

    About the Role:The Team Leader will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy. This includes ensuring customer centricity in the team, developing team members, and maintaining operational...

  • Customer Service Team Leader

    hace 2 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job SummaryKONE México is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.Key ResponsibilitiesPeople Management: Foster a collaborative...

  • Customer Service Team Leader

    hace 2 días

    Madrid, Madrid, España Kone México A tiempo completo

    Job SummaryKONE México is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our organization, you will be responsible for leading and managing our Customer Service teams to ensure exceptional customer experience and operational excellence.Key ResponsibilitiesPeople Management: Foster a collaborative...

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for managing, evaluating, developing, and leading our Customer Service teams to ensure the effective implementation and execution of our customer service and administration...

  • Customer Service Team Leader

    hace 4 días

    Madrid Centro, Madrid, España Kone México A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Kone México. As a key member of our organization, you will be responsible for managing, evaluating, developing, and leading our Customer Service teams to ensure the effective implementation and execution of our customer service and administration...