Customer Experience Advocate
hace 1 semana
Company Overview
Deliverect is a rapidly scaling global SaaS unicorn that revolutionizes technological solutions for the dynamic hospitality and Q-commerce sectors.
We empower ambitious individuals with the skills and knowledge to make a positive impact on business.
Omnichannel Innovation
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers.
Your Impact
You'll be at the forefront of our customer support operations, troubleshooting technical issues, primarily related to point-of-sale system integrations, and interacting with customers via various channels.
Beyond reactive support, you'll proactively address potential issues and collaborate with internal and external teams to deliver exceptional customer experiences.
A Typical Day
You'll prioritize and organize your workload efficiently using advanced project management tools to ensure a smooth workflow and timely resolution of customer support tickets.
Actively engage in customer callback for ticket resolution queries, ensuring thorough follow-ups and strengthening customer trust and satisfaction.
Job Requirements
We're looking for an experienced individual with:
- At least 2 years of experience in technical support or customer service in the tech or SaaS industry.
- Exceptional verbal and written communication skills.
- A typing speed of 50-70 words per minute.
- Strong collaborative and analytical skills.
- Adaptability and a commitment to continuous learning and development.
- A willingness to innovate and take calculated risks.
- A strong work ethic and a commitment to ownership and transparency.
Benefits
We offer a competitive salary of €55,000 per annum, based on location and experience. We also provide:
- Learning opportunities with a dedicated learning budget and clear learning pathways.
- Inclusive policies, including paternity/maternity policies, enhanced vacation entitlement, and working arrangements.
- A diverse team that values diversity, fostering a culture of transparency and visibility.
Salary Range: €52,500 - €62,000 per year, depending on your level of experience and qualifications. If you're motivated by a dynamic environment, enthusiastic about innovative technologies, and committed to delivering exceptional customer experiences, we'd love to hear from you.
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