Customer Experience Manager
hace 2 semanas
At n8n, we're on a mission to empower our customers to succeed with our low-code platform for workflow automation and AI app integration. As a key member of our Customer Success team, you'll play a critical role in driving higher Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR), while fostering long-term customer relationships.
Your main goals will be to:
- Onboard new mid-market enterprise customers, ensuring they can build workflows and integrate n8n into their business smoothly.
- Manage customer retention and upsell opportunities, building strong, trusted relationships with customers to prevent churn and contractions.
- Be the customer's advocate internally, relaying feedback to Product and Engineering to enhance the platform and fix pain points.
- Improve Customer Success processes, suggesting and implementing improvements to CS workflows and tooling.
To succeed in this role, you'll need:
- At least 3 years of experience in Customer Success, preferably in a high-growth, B2B SaaS environment.
- A systems-thinker mentality, spotting improvements to processes and always thinking of how to improve, scale, and automate them.
- Strong technical acumen, comfortable learning and using complex technical products.
- Proactive communication skills, identifying opportunities to add value and acting early to address customer needs.
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