Customer Experience Manager

hace 4 semanas


Madrid, Madrid, España AB Tasty A tiempo completo
About AB Tasty

AB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to build better experiences on their websites and apps. Our platform provides a unified approach to creating seamless experiences for customers, aligning digital, e-commerce, and product teams on revenue goals.

About the Role

We are seeking an experienced Customer Experience Manager to join our team in Spain. As part of the Customer Success team, you will be responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management, and technical teams to provide exceptional support and expertise.

Key Responsibilities
  1. Manage a customer portfolio following implementation, ensuring seamless onboarding and adoption of AB Tasty solutions.
  2. Build strong relationships with existing customers, fostering loyalty and increasing customer retention.
  3. Develop and deliver operational and methodological training for major accounts, enhancing their skills and expertise.
  4. Support clients in creating and implementing tests and personalization campaigns, driving business growth and optimization.
  5. Analyze data to identify new areas for optimization, providing actionable insights and recommendations.

Requirements
  1. University degree in Engineering, Business, Economics, or Marketing.
  2. At least 3 years of experience in a related digital field.
  3. Excellent verbal and written communication skills in Spanish and English, with Italian being a plus.
  4. Strong analytical skills, with the ability to translate complex data into profitable testing ideas.
  5. Basic knowledge of CSS and HTML, with JavaScript being a plus.

What We Offer
  • Huge impact: As a key member of our team, you'll have a direct impact on the company's success.
  • No micromanaging: You'll be trusted to take ownership of your tasks and responsibilities.
  • International reach: Our team is international, and our company language is English.
  • Continuous education: We offer opportunities for professional and personal growth.
  • Unique career opportunity: Join a fast-growing company making waves in the tech industry.
  • Lots of fun: Enjoy team games, drinks, yoga classes, and parties.
  • Remote working: Flexible schedule and smooth remote work policy.
  • Time for yourself: A Retreat Day after a year with AB Tasty to reflect on your career expectations.

Salary
€45,000 - €55,000 a year

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