Customer Experience Champion

hace 4 días


Madrid, Madrid, España Bitrefill A tiempo completo
About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Happiness Agent. As a key member of our customer support team, you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction.


About You:
  • Proficiency in English, both verbal and written
  • Minimum of 2 years of customer service experience
  • Eagerness to expand your knowledge of crypto and customer service

Responsibilities:
  • Manage daily customer tickets in Zendesk with a friendly and efficient approach
  • Serve as a vocal advocate for customers internally, advocating for bug resolutions and product enhancements
  • Liaise with partners and suppliers to address support cases effectively
  • Propose innovative ideas and suggestions to enhance customer satisfaction

About Us:

Bitrefill believes in the freedom to work remotely and offering our team members flexibility. We've built our entire business around this. Some benefits include:


  • Competitive salary
  • Global Health Insurance
  • Option to get paid in crypto
  • Freedom to work from anywhere (with a reliable and strong internet connection)


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