Customer Service Champion
hace 2 semanas
**About Us**
Motorpoint is a leading car retailer in the UK, known for providing exceptional customer experiences. Our mission is to create a fantastic place to work for our colleagues, which fuels the growth of our business and career opportunities.
**The Role**
We are seeking an experienced Support Specialist to join our Contact Centre team. As a key member of our team, you will provide specialized support to our Sales, Customer Care, and Delivery teams. Your primary responsibility will be to assist customers throughout their buying experience, ensuring a positive and stress-free collection or delivery process.
**Key Responsibilities**
* Provide dedicated support to customers via phone, ensuring timely resolution of issues and capturing feedback for continuous improvement* Assist customers with post-collection interactions, demonstrating compassion and understanding* Collaborate with internal teams to ensure seamless order processing and customer satisfaction* Develop problem-solving skills to identify effective routes for issue resolution and keep customers updated* Liaise with third-party vendors to ensure compliant customer contact logging
**Requirements**
* Call centre/telephone experience is highly desirable, but training will be provided* Dedicated to delivering exceptional customer service and process-driven* Strong communication and interpersonal skills* Ability to work in a fast-paced environment and absorb knowledge from various departments
**What We Offer**
* Competitive salary: £23,400 + bonus* 31 days holiday, plus additional days off for special occasions* Long service awards, staff discounts, and cycle-to-work schemes* Enhanced parental leave, employee assistance programme, and pension plan* Vocational and personal development training courses* Quarterly team socials and team feasts* Scratch card rewards and sharesave scheme*
**Why Join Us?**
We offer a dynamic and supportive work environment where you can grow your career and develop new skills. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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