Customer Experience Strategist
hace 5 días
Customer Experience Strategist Role
Bond Brand Loyalty Inc. is seeking a skilled Customer Experience Strategist to join our team. As a Customer Experience Strategist, you will be responsible for developing and implementing customer experience strategies that align with our clients' business objectives and drive broad customer experience and loyalty.
Key Responsibilities
- Develop and implement customer experience strategies, programs, and proposals that align with our clients' business objectives and drive broad customer experience and loyalty.
- Collaborate with clients to understand their customer journey and identify opportunities for improvement and innovation.
- Execute projects and lead project teams, providing guidance, coaching, and support to ensure successful execution.
- Conduct customer research and gather insights to understand customer needs, preferences, and pain points.
- Use data and analytics to measure and track customer satisfaction and loyalty and identify areas for improvement.
- Develop and implement customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.
- Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure a seamless and consistent customer experience across all touchpoints.
- Implement customer closed feedback mechanisms, such as surveys and feedback loops, to gather insights and drive continuous improvement.
- Facilitate virtual, hybrid, and face-to-face workshops, trainings, and meetings, and lead projects to success by strengthening bonds with participants.
- Stay up to date with leading industry trends and best practices in customer experience management and incorporate them into our client programs.
Requirements
- Proven track record of providing valuable, expert guidance as a trusted advisor.
- Proactive in engaging with customers, solving challenges, and crafting growth strategies.
- Problem-solver with a passion for continuous learning and innovation.
- Focus on market readiness and relevance is essential for success.
- Building strong relationships comes naturally, and you excel at working with both internal and external teams to find creative solutions to complex problems.
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