Customer Experience Strategist

hace 5 días


Madrid, Madrid, España Bond Brand Loyalty Inc. A tiempo completo

Customer Experience Strategist Role

Bond Brand Loyalty Inc. is seeking a skilled Customer Experience Strategist to join our team. As a Customer Experience Strategist, you will be responsible for developing and implementing customer experience strategies that align with our clients' business objectives and drive broad customer experience and loyalty.

Key Responsibilities

  • Develop and implement customer experience strategies, programs, and proposals that align with our clients' business objectives and drive broad customer experience and loyalty.
  • Collaborate with clients to understand their customer journey and identify opportunities for improvement and innovation.
  • Execute projects and lead project teams, providing guidance, coaching, and support to ensure successful execution.
  • Conduct customer research and gather insights to understand customer needs, preferences, and pain points.
  • Use data and analytics to measure and track customer satisfaction and loyalty and identify areas for improvement.
  • Develop and implement customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.
  • Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure a seamless and consistent customer experience across all touchpoints.
  • Implement customer closed feedback mechanisms, such as surveys and feedback loops, to gather insights and drive continuous improvement.
  • Facilitate virtual, hybrid, and face-to-face workshops, trainings, and meetings, and lead projects to success by strengthening bonds with participants.
  • Stay up to date with leading industry trends and best practices in customer experience management and incorporate them into our client programs.

Requirements

  • Proven track record of providing valuable, expert guidance as a trusted advisor.
  • Proactive in engaging with customers, solving challenges, and crafting growth strategies.
  • Problem-solver with a passion for continuous learning and innovation.
  • Focus on market readiness and relevance is essential for success.
  • Building strong relationships comes naturally, and you excel at working with both internal and external teams to find creative solutions to complex problems.


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