Customer Experience Strategist
hace 4 semanas
Bond Brand Loyalty is a creative and innovative solutions company that helps clients build ever-stronger loyalty to their brands. As a Sr. Customer Experience Strategist, you will play a key role in shaping and influencing market-relevant, innovative Customer Experience strategy and program design, optimization, and management.
The RoleAs a Sr. Customer Experience Strategist, you will be responsible for developing and implementing customer experience strategies aimed at helping our clients achieve their business objectives while enhancing customer satisfaction and loyalty. You will work closely with clients to understand their customer journey and identify opportunities for improvement and innovation.
A Day in The Life- Develop and implement customer experience strategies, programs, and create proposals that align with our clients' business objectives and drive broad customer experience and loyalty.
- Collaborate with clients to understand their customer journey and identify opportunities for improvement and innovation.
- Execute projects and lead project teams providing guidance, coaching, and support to ensure the successful execution.
- Conduct customer research and gather insights to understand customer needs, preferences, and pain points.
- Use data and analytics to measure and track customer satisfaction and loyalty and identify areas for improvement.
- Develop and implement customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.
- Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure a seamless and consistent customer experience across all touchpoints.
- Implement customer closed feedback mechanisms, such as surveys and feedback loops, to gather insights and drive continuous improvement.
- Facilitate virtual, hybrid, and face-to-face workshops, trainings, and meetings, leading projects to success by strengthening bonds with participants.
- Stay up to date with leading industry trends and best practices in customer experience management and incorporate them into our client programs.
- Build strong relationships with clients, serving as a trusted advisor and strategic partner in their customer experience initiatives.
Are You the One? If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you. Join a team that lives by the mantra Create Bonds and celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships both internally and with our clients.
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