Customer Experience Strategist

hace 3 semanas


Madrid, Madrid, España Ing A tiempo completo

Key Responsibilities:
As a Customer Experience Strategist, you will provide the best user experience by designing, mapping and constantly improving the campaign process in terms of performance and efficiency. You will leverage the understanding of customer and stakeholder needs, presenting them effective solutions based on market landscape and customer point of view. You will comprehend, define, select, and analyze data to garner insights that enhance the decision-making process. You will translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster. You will be responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation. You will have commercial acumen to ensure accomplishment of business results. You will enhance user satisfaction by offering a positive experience analyzing and identifying new paths and capabilities. You will improve engagement by offering solutions for every channel and, at the same time, leverage the digital experience. You will be the Business Guardian of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies. Your key responsibilities will be to strive for efficiency, reducing complexity in definitions and pursuing innovative solutions always following the guidelines from ING Agile Way of Working.



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