Customer Success Ambassador

hace 3 semanas

Madrid, Madrid, España Deliverect A tiempo completo

About Us

Deliverect, a fast-growing SaaS unicorn, revolutionises technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with skills and knowledge to make a positive impact on business. Developing their careers while being part of something larger than themselves.

Omnichannel Innovation

Our omnichannel solution drives order management for fast-paced operations, providing seamless experiences for businesses and customers. With real-time insights and analytics, our adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more.

Unlocking Benefits

Our meticulously crafted solutions provide numerous benefits:

  • Growing Sales: We propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
  • Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
  • Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth. Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination.

Job Description

You will be at the forefront of our customer support operations as a Frontline Support Specialist. Troubleshoot technical issues, primarily related to point-of-sale system integrations, and interact with customers via various channels. Beyond reactive support, you'll proactively address potential issues and collaborate with internal and external teams to deliver exceptional customer experiences.

Responsibilities

  • Prioritise and organise your workload efficiently using advanced project management tools to ensure a smooth workflow and timely resolution of customer support tickets.
  • Actively engage in customer callback for ticket resolution queries, ensuring thorough follow-ups and strengthening customer trust and satisfaction.
  • Foster a transparent and collaborative work environment through regular updates and clear communication with team members and stakeholders across Deliverect.
  • Actively participate in cross-functional meetings, collaborating with other teams to enhance collective success and drive innovation within Deliverect.

Requirements

We are seeking individuals with at least 2 years of experience in technical support or customer service in the tech or SaaS industry. Exceptional verbal and written communication skills, a typing speed of 50-70 words per minute, strong collaborative and analytical skills, adaptability, and a commitment to continuous learning and development are essential. A willingness to innovate and take calculated risks, a strong work ethic, and a commitment to ownership and transparency are also required.

Compensation and Benefits

This full-time position comes with an estimated annual salary of €40,000 - €60,000 based on location, performance, and experience. Working hours are typically between 7:00 AM and 9:00 PM, Monday through Friday, with weekend and holiday work on a rotating schedule. Fluency in English is mandatory, with proficiency in German, French, or Italian being a plus.

About This Role

This is a unique opportunity to join Deliverect, a workplace where culture meets career advancement. We're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. If you're passionate about delivering exceptional customer experiences and are driven by innovation, this could be the ideal role for you.

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