Customer Service Expert

hace 1 día


Madrid, Madrid, España American Express A tiempo completo
About American Express

At American Express, we're committed to providing the world's best customer experience every day. Our team is passionate about delivering exceptional service and building meaningful relationships with our customers.

Salary and Benefits

We offer a competitive base salary of approximately $60,000 per year, plus benefits that support your holistic well-being, including physical, financial, and mental health programs.

Job Description

This role involves delivering world-class customer service by responding to commercial customer inquiries and concerns. You'll build meaningful relationships with customers through a consultative approach, understanding their current and future needs, and providing first contact resolution and negotiating a positive outcome for the customer and American Express.

Responsibilities
  • Deliver world-class customer service
  • Respond to commercial customer inquiries and concerns
  • Build meaningful relationships with customers
  • Meet and exceed quality goals, compliance regulations, and productivity targets
  • Document necessary information
Requirements

To be successful in this role, you'll need:

  • Highly proficient in German and English with strong verbal and written communication skills
  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering outstanding service in every interaction with customers
  • The ability and resilience to work in a fast-paced and dynamic environment
  • Strong interpersonal, communication, verbal, and written skills
  • Assertiveness to handle difficult conversations
  • Confidence to work in a virtual environment
Preferred Qualifications

BTA and Corporate Product Knowledge are an advantage. Knowledge of key systems such as CLIC/CARE/WCC/@WORK/GLOBESTAR/CAS is also preferred.


  • Customer Service Expert

    hace 2 semanas


    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Ranked among the top power trading companies, Axpo seeks a highly skilled Customer Service Expert to join their team in Madrid. This role offers an exciting opportunity to work with a dynamic and innovative company that is shaping the energy sector.About the JobWe are looking for a talented professional who can take charge of managing TOP customer accounts,...


  • Madrid, Madrid, España Vets Hired A tiempo completo

    Company Overview: At Vets Hired, we are committed to delivering exceptional customer service to our members. We are seeking a highly skilled and experienced Customer Service Specialist - Digital Expert to join our team.

  • Customer Service Expert

    hace 17 horas


    Madrid, Madrid, España Cataloxy A tiempo completo

    At Cataloxy, we are seeking a highly skilled Customer Service Expert to join our team in Madrid. The estimated salary for this position is €25,000 - €30,000 per year, depending on experience.About the Role:We are looking for a professional who can effectively communicate with OEM vehicle owners, addressing and resolving their requests related to their...

  • Customer Service Expert

    hace 4 semanas


    Madrid, Madrid, España Cigna A tiempo completo

    Company Overview: Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. Our mission is to guide our customers through the healthcare system, empowering them with the information and insight they need to make informed decisions about their health and vitality.About the Role: We...


  • Madrid, Madrid, España Xe A tiempo completo

    About Xe Money Transfer">We are a leading provider of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. Our technology enables us to deliver these services through our website, mobile app, and by phone. In the past year, we have helped...


  • Madrid, Madrid, España Operationsarmy A tiempo completo

    We're seeking an experienced professional to serve as our front-line support for clients. As a Customer Service Expert, you'll be responsible for managing chat interactions and occasional Google Meet calls. Your primary goal will be to provide exceptional support, resolve customer issues, and ensure a positive experience while maintaining high standards of...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Overview\In this pivotal role as a Customer Service Quality Assurance Expert, you will be instrumental in ensuring that customer interactions with our team meet the highest standards of quality and excellence. With your expertise, you will drive continuous improvement across various touchpoints, from initial contact to resolution. This position requires...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Job OverviewWe are seeking a skilled Sports Customer Service Expert to join our team at Cross Border Talents. This role offers the flexibility of remote work with an option for hybrid work in Bulgaria.


  • Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    Job Title:Customer Service Expert for German-speaking ClientsAbout the Role:We are seeking a highly skilled and experienced Customer Service Expert to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients in Germany.Key Responsibilities:Provide timely and effective solutions to...


  • Madrid, Madrid, España Adaptive Teams A tiempo completo

    OverviewAt Adaptive Teams, we're a remote team that values customer care. Our mission is to provide exceptional service to our customers.SalaryThe estimated annual salary for this position is $45,000-$60,000, depending on experience.Job DescriptionWe're looking for a Customer Service and Solutions Expert to support our customers, solve challenges, and make a...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Job Overview: We are seeking a Customer Service Expert fluent in German to join our team at Cross Border Talents. This role offers the flexibility of hybrid/remote work while focusing on delivering top-notch customer support to our clients.">About the Role: As a Customer Service Expert, you will handle customer inquiries, resolve issues efficiently, and...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Cross Border Talents is seeking a highly skilled Customer Service Expert to join our team. As a Customer Service Expert, you will play a critical role in delivering exceptional customer support to our clients who speak German.**About the Role**: This is an exciting opportunity to work with a dynamic and growing company that values flexibility and work-life...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Job Title: Customer Service Expert for Home AppliancesLocation: Remote or Hybrid Setup in Bratislava, SlovakiaAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Expert for Home Appliances. In this role, you will be responsible for delivering exceptional customer service via phone, email, and...

  • Customer Service Expert

    hace 2 semanas


    Madrid, Madrid, España Level-Up A tiempo completo

    Job Description:We are seeking a highly skilled Customer Service Expert to join our team in Centurion, Gauteng, South Africa. As a key member of our Control Tower department, you will be responsible for delivering exceptional customer service to our European clients.Duties and Responsibilities:Handling customer enquiries over the phone, via TEAMS, email, and...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Job Title: Customer Service Representative - Website Solutions ExpertDescription:We are seeking a skilled Customer Service Representative to join our team in Braga, Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to Dutch-speaking clients via phone, email, and chat.About the Role:The ideal...

  • Customer Service Expert

    hace 1 semana


    Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Company OverviewAmerican Express Services Europe Limited is a leading global services company that offers world-class customer experiences. With a commitment to excellence and a passion for serving others, we provide innovative solutions that empower our customers to succeed.Job DescriptionWe are seeking a highly skilled Customer Service Expert to join our...

  • Customer Sales Expert

    hace 1 día


    Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Company Overview: We are Domestic & General, a proud partner to leading manufacturer and retail brands worldwide. Our mission is to take the worry out of appliance breakdowns for our customers in the UK.Salary: £30,000 per annum, plus OTE up to £10,500 (calculated based on industry standards and location).Job Description:">Our ideal candidate will be...


  • Madrid, Madrid, España Salve Consulting A tiempo completo

    Company Overview">We are Salve Consulting, a dynamic and creative team dedicated to delivering exceptional customer experiences. Our company is built on the principles of diversity, inclusion, and innovation, and we believe that every individual contributes to our collective success.">Salary">As a German Language Customer Service Expert, you can expect a...


  • Madrid, Madrid, España Skechers A tiempo completo

    Skechers is seeking a highly skilled Wholesale Customer Service Representative to join our team. This individual will be responsible for delivering exceptional customer service to our wholesale customers, ensuring their needs are met and exceeded.About the Role:As a Wholesale Customer Service Representative, you will be the primary point of contact for our...

  • Sales Representative

    hace 1 semana


    Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    **Company Overview**: At Domestic & General Service Gmbh, we strive to make the world a better place, one repair at a time. Our mission is to keep our customers' worlds running smoothly.**Job Summary**: We are seeking an experienced Sales Representative to join our team in France. As a Sales Representative - Customer Experience Expert, you will be...