Customer Service and Solutions Expert

hace 2 semanas


Madrid, Madrid, España Adaptive Teams A tiempo completo
Overview

At Adaptive Teams, we're a remote team that values customer care. Our mission is to provide exceptional service to our customers.

Salary

The estimated annual salary for this position is $45,000-$60,000, depending on experience.

Job Description

We're looking for a Customer Service and Solutions Expert to support our customers, solve challenges, and make a difference—all from the comfort of home.

Responsibilities

  • Be the first point of contact, providing caring and efficient service for customer inquiries.
  • Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.
  • Conduct persuasive phone sales calls to potential customers, highlighting the benefits of storage solutions.
  • Handle a high volume of inbound/outbound calls, emails, and chats, delivering exceptional service.
  • Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.
  • Maintain accurate customer records in CRM and document all interactions.
  • Foster long-term customer relationships, supporting the growth of our business.
Requirements

  • 2+ years in customer service, sales, or call center environments.
  • Strong communication skills and the ability to connect with people from diverse backgrounds.
  • Detail-oriented with excellent organizational skills and multi-tasking abilities.
  • Critical problem-solver with a knack for finding solutions.
  • Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance.
Benefits

  • Working completely remote with location independence.
  • 15 paid leave days.
  • Quarterly bonus.
  • Yearly salary increase policy (based on performance).
  • Long-term position with the opportunity to grow in a stable and growing agency.
About Us

We're Adaptive Teams, a high-level and fast-paced team that creates pathways to success. We believe in helping our employees grow, innovate, and make an impact.



  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Job Title: Customer Service Representative - Website Solutions ExpertDescription:We are seeking a skilled Customer Service Representative to join our team in Braga, Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to Dutch-speaking clients via phone, email, and chat.About the Role:The ideal...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Ranked among the top power trading companies, Axpo seeks a highly skilled Customer Service Expert to join their team in Madrid. This role offers an exciting opportunity to work with a dynamic and innovative company that is shaping the energy sector.About the JobWe are looking for a talented professional who can take charge of managing TOP customer accounts,...


  • Madrid, Madrid, España Eco Plus Solutions Ab A tiempo completo

    Role OverviewWe are seeking a highly motivated Norwegian Speaking Customer Service Expert to join our team in Athens, Greece. This role will provide an exciting opportunity to work with customers from Norway and contribute to the success of our automotive business.About UsEco Plus Solutions Ab is a leading provider of innovative solutions in the automotive...


  • Madrid, Madrid, España Zoomcar A tiempo completo

    Job DescriptionWe are seeking a seasoned Global Field Service Solutions Expert to join our team. In this role, you will be responsible for developing and implementing Field Service Management solutions for our enterprise customers worldwide.You will work closely with our sales and business development teams to understand customer needs and develop tailored...


  • Madrid, Madrid, España ABB A tiempo completo

    Electrification Business Line - IberiaAre you a sales professional with a passion for medium and low voltage products? Do you have experience in electrical solutions and a strong understanding of the industry?We are seeking a talented Service Sales Specialist to join our team in ABB Electrification. As a key member of our Sales, Marketing & Communication...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Overview\In this pivotal role as a Customer Service Quality Assurance Expert, you will be instrumental in ensuring that customer interactions with our team meet the highest standards of quality and excellence. With your expertise, you will drive continuous improvement across various touchpoints, from initial contact to resolution. This position requires...


  • Madrid, Madrid, España Adaptive Teams A tiempo completo

    OverviewAdaptive Teams is a remote-first agency that values customer care. We're seeking a skilled Call Center Agent to support our customers, solve challenges, and make a difference from the comfort of home.SalaryThe estimated annual salary for this role is $55,000, based on industry standards and location in South America.Job DescriptionAs a Customer...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Customer Success Engineer with German - Infotree Global SolutionsIn today's rapidly evolving economic landscape, businesses require efficient and innovative IT solutions to stay ahead.About Us: As a leader in Secure Access Service Edge (SASE) and SD-WAN technologies, we're spearheading this transformation at Infotree Global Solutions.We're committed to...


  • Madrid, Madrid, España Nasdaq A tiempo completo

    Nasdaq, a leading provider of financial data and technology solutions, is seeking a highly skilled Customer Solutions Expert to join our team. As a key member of our Customer Delivery organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Design and implement customized...


  • Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Domestic & General Service GmbH is seeking an experienced Customer Service and Experience Specialist to deliver exceptional customer experiences. With a strong focus on first contact resolution, this role involves addressing customer inquiries, concerns, and issues in a timely and effective manner.This position requires the ability to communicate effectively...


  • Madrid, Madrid, España Tasq Staffing Solutions A tiempo completo

    **Job Overview:**We are seeking a skilled Technical Support Specialist to join our team at Tasq Staffing Solutions. The successful candidate will provide exceptional customer service and technical support to our clients.**Key Responsibilities:Provide first-class customer service and support via telephone, email, chat, and other channelsConduct preliminary...


  • Madrid, Madrid, España Tkh Airport Solutions Bv A tiempo completo

    Job DescriptionWe are seeking an Airfield Solutions Expert to join our team at TKH Airport Solutions Bv in Nykøbing Falster, Denmark. As a key member of our team, you will be responsible for providing technical support and expertise to our customers worldwide.About the RoleThe primary goal of this position is to identify and resolve malfunctions and...


  • Madrid, Madrid, España Tkh Airport Solutions Bv A tiempo completo

    About UsTKH Airport Solutions is a leading technology company specializing in innovative airfield solutions. We revolutionize the aviation industry by providing sustainable and eco-friendly airfield lighting technology that reduces environmental footprints.Job Title: Global Airfield Solutions ExpertEstimated Salary: €80,000 - €100,000 per yearCompany...


  • Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    Job Title:Customer Service Expert for German-speaking ClientsAbout the Role:We are seeking a highly skilled and experienced Customer Service Expert to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients in Germany.Key Responsibilities:Provide timely and effective solutions to...

  • Customer Service Expert

    hace 1 semana


    Madrid, Madrid, España Level-Up A tiempo completo

    Job Description:We are seeking a highly skilled Customer Service Expert to join our team in Centurion, Gauteng, South Africa. As a key member of our Control Tower department, you will be responsible for delivering exceptional customer service to our European clients.Duties and Responsibilities:Handling customer enquiries over the phone, via TEAMS, email, and...

  • Customer Service Expert

    hace 3 semanas


    Madrid, Madrid, España Cigna A tiempo completo

    Company Overview: Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. Our mission is to guide our customers through the healthcare system, empowering them with the information and insight they need to make informed decisions about their health and vitality.About the Role: We...


  • Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    Company Overview: Cigna Corporation is a global health service company that provides healthcare products and services, group disability, life and accident insurance, and international insurance directly to individuals and through employers and intermediaries.Mission Statement: Our mission is to improve the health, well-being, and peace of mind of those we...


  • Madrid, Madrid, España Vets Hired A tiempo completo

    Company Overview: At Vets Hired, we are committed to delivering exceptional customer service to our members. We are seeking a highly skilled and experienced Customer Service Specialist - Digital Expert to join our team.


  • Madrid, Madrid, España Xe A tiempo completo

    About Xe Money Transfer">We are a leading provider of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. Our technology enables us to deliver these services through our website, mobile app, and by phone. In the past year, we have helped...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    **Job Summary:**We are seeking a highly skilled Cybersecurity Customer Experience Expert to join our team at Infotree Global Solutions. This role is responsible for managing customer lifecycles, driving product adoption, and ensuring successful renewals.About the Role:This position requires a strong understanding of cybersecurity solutions and the ability to...