Customer Service Representative

hace 4 días


Madrid, Madrid, España Adaptive Teams A tiempo completo
Overview

Adaptive Teams is a remote-first agency that values customer care. We're seeking a skilled Call Center Agent to support our customers, solve challenges, and make a difference from the comfort of home.

Salary

The estimated annual salary for this role is $55,000, based on industry standards and location in South America.

Job Description

As a Customer Service Representative, you'll be responsible for handling a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role). You'll also manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.

Your Mission:
  • Handle a high volume of inbound calls, providing exceptional customer service for inquiries.
  • Manage customer move-ins, move-outs, and payment processing for a self-storage facility.
  • Provide clear and persuasive information about our storage solutions to potential customers.
  • Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.
  • Maintain accurate customer records in CRM and document all interactions.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • 2+ years of experience in a call center, with a strong focus on inbound calls.
  • Proven ability to handle high call volumes and deliver exceptional service in a fast-paced environment.
  • Excellent communication skills and the ability to connect with people from diverse backgrounds.
  • High attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
  • Critical thinking skills with a problem-solving mindset, able to resolve issues efficiently.
Benefits

We offer:

  • 15 paid leave days per year.
  • Quarterly bonus opportunities.
  • Yearly salary increase policy (based on performance).
  • Long-term position with the opportunity to grow in a stable and growing agency.


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