Technical Support Specialist

hace 1 día


Madrid, Madrid, España Tasq Staffing Solutions A tiempo completo

**Job Overview:**

We are seeking a skilled Technical Support Specialist to join our team at Tasq Staffing Solutions. The successful candidate will provide exceptional customer service and technical support to our clients.

**Key Responsibilities:

  • Provide first-class customer service and support via telephone, email, chat, and other channels
  • Conduct preliminary investigations, replicate, validate, and troubleshoot issues/tickets raised by customers
  • Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly
  • Communicate proactively with customers using clear, professional, and effective communication
  • Leverage internal knowledge base to deliver up-to-date service to customers
  • Partner with Business Analysts to improve customer experience through product design enhancements
  • Provide remote support for related hardware components, including integrated card readers, POS terminals, self-service Kiosks, and associated peripherals
  • Ticket ownership, including creation, update, escalation, and closure
  • Create, document, and share technical procedures and knowledgebase articles for departmental improvement

**Requirements:**

  • Bachelor's Degree in IT or related courses
  • Foundation level in customer service, communication, and technical concepts
  • Foundation level in building strong relationships with customers and team members
  • Foundation level in time management, troubleshooting, problem-solving, and critical thinking skills
  • Foundation level in internal and external conflict resolution and negotiation skills
  • Foundation level in understanding Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements

**Benefits:**

  • Competitive salary: $45,000 - $60,000 per annum
  • Ongoing training and development opportunities
  • Flexible work arrangements
  • A supportive and dynamic work environment

**Location:** Shaw Blvd, Mandaluyong Work Set-up: onsite/Shifting



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