Wholesale Customer Service Expert

hace 2 semanas


Madrid, Madrid, España Skechers A tiempo completo

Skechers is seeking a highly skilled Wholesale Customer Service Representative to join our team. This individual will be responsible for delivering exceptional customer service to our wholesale customers, ensuring their needs are met and exceeded.

About the Role:
As a Wholesale Customer Service Representative, you will be the primary point of contact for our wholesale customers, providing timely and effective support via phone, email, and other communication channels. Your primary goal will be to resolve customer inquiries, complaints, and issues in a professional and courteous manner, while maintaining a positive attitude and exceeding customer satisfaction standards.

Responsibilities:

  • Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Maintain accurate records of customer interactions, including phone calls, emails, and other correspondence.
  • Analyze customer feedback and suggestions to identify areas for improvement and implement changes as necessary.

Requirements:
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management.
  • Proven customer service experience, preferably in a wholesale or retail environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Fluency in English and Spanish, with intermediate proficiency in Portuguese.

What We Offer:
We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, along with a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. Our company values diversity, equity, and inclusion, and we strive to create a welcoming and supportive work environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please consider joining our team.

About Skechers:
Skechers is a global Fortune 500 brand that designs, develops, and markets lifestyle and performance footwear, apparel, and accessories. With over 30 years of experience, we have established ourselves as a leader in the footwear industry, with a presence in over 180 countries and territories. At Skechers, we value innovation, quality, and style, and we strive to deliver products that exceed our customers' expectations. Join our team and be part of a dynamic and growing company that values its employees and customers alike.

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