Global Wholesale Customer Service Specialist

hace 2 semanas


Madrid, Madrid, España Skechers A tiempo completo

About the Job

Skechers is seeking a skilled and bilingual Global Wholesale Customer Service Specialist to join our team. This role involves providing exceptional customer service to wholesale customers, ensuring their needs are met, and resolving any issues that may arise.

Responsibilities

This position requires strong communication skills, both written and verbal, as you will be interacting with customers via phone, email, and in-person. You will also be responsible for:

  • Managing customer accounts and orders
  • Providing timely and effective solutions to customer inquiries and complaints
  • Collaborating with other departments to resolve complex issues
  • Developing and maintaining relationships with key stakeholders

Requirements

To be successful in this role, you should have:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Bilingual proficiency in English and Spanish (Portuguese preferred)
  • Familiarity with customer relationship management software and data entry systems
  • Basic knowledge of wholesale operations and customer service principles

Benefits and Compensation

We offer a competitive salary of approximately $45,000 per year, depending on experience. In addition to your base salary, you can expect:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • A generous paid time off policy
  • Ongoing training and professional development opportunities

About Skechers

Skechers is a global footwear company with a commitment to delivering high-quality, comfortable products to customers around the world. We value diversity and inclusion, and we strive to create a workplace culture that reflects these values.

EEO Statement

Skechers is an equal opportunity employer and welcomes applications from diverse candidates. Reasonable accommodations may be made to enable individuals with disabilities or health conditions to perform the essential functions of the job.



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