Customer Service Team Leader

hace 1 semana


Barcelona, Barcelona, España Msx International A tiempo completo

Job Overview

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We are seeking a seasoned Customer Service Team Leader to lead our team of agents in Madrid or Barcelona. As a key member of our organization, you will be responsible for guiding and supporting your team to deliver exceptional customer support and meet key performance metrics.

About the Role

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The successful candidate will have experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year. You will supervise and support a team of agents, ensuring they meet the performance target. You will provide ongoing support, motivation, and mentorship to the team members.

You will create comprehensive manuals and document procedures, provide training to new hires and existing team members, track and analyze team performance metrics, and compile data and generate reports on team performance.

Requirements

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To be successful in this role, you must have:

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  • An excellent command of English and be bilingual and/or native in Italian and Spanish;">
  • Experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year;">
  • Leadership skills with a focus on team development and achieving results;">
  • The ability to interact at the executive level and within multi-disciplinary, multi-cultural teams;">
  • Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.">

What We Offer

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In return for your expertise, we offer a full-time indefinite contract with 40 hours a week, Monday – Friday. You will be part of a great team of professionals in an internationally consolidated company and acquire a global vision of the automotive sector.

We also offer 23 days of vacations + 3 extra days, an internal training plan, and access to MSX Bazaar, a shopping portal exclusive for MSX employees.

Estimated Salary Range: €35,000 - €50,000 per annum



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