Customer Service Team Leader
hace 2 semanas
Job Overview
">We are seeking a seasoned Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our operations team, you will be responsible for guiding and supporting a team of customer service agents to ensure exceptional support delivery and meet key performance metrics.
">About the Role
">In this role, you will supervise and support a team of agents, providing ongoing support, motivation, and mentorship to help them meet performance targets. You will create comprehensive manuals and document procedures, provide training to new hires and existing team members, and track and analyze team performance metrics. Your goal will be to drive results and foster a positive work environment that encourages collaboration and innovation.
">Requirements
">To succeed in this position, you will need:
">- ">
- An excellent command of English and proficiency in German (bilingual or native speaker)">
- At least 1 year of experience working in customer service or customer support as a supervisor or team leader">
- Excellent oral and written communication skills">
- Leadership skills with a focus on team development and achieving results">
- Ability to interact at the executive level and within multi-disciplinary, multi-cultural teams">
- Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel">
What We Offer
">As a valued member of our team, you can expect:
">A full-time indefinite contract
">40 hours per week
">The opportunity to work with a global company with over 5,000 employees across more than 80 countries
">23 days of vacation plus 3 extra days
">An internal training plan to support your professional growth and development
">A competitive salary: €45,000 - €55,000 per annum, depending on experience
">About Us
">MSX International is a leading provider of industry-leading expertise in consumer engagement, parts, accessories, and service performance. With a proven track record since 1931, we partner with almost every car manufacturer globally. Our mission is to empower movers and makers to thrive in an ever-changing world, while driving change and innovation in the mobility industry.
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