Account Protection Specialist

hace 1 semana


Madrid, Madrid, España American Express Services Europe A tiempo completo
Account Protection Specialist

At American Express Services Europe, we're committed to providing exceptional customer experiences. As an Account Protection Specialist, you'll play a vital role in safeguarding our customers' financial well-being.

Key Responsibilities:
  • Utilize advanced fraud management techniques to identify and prevent potential fraudulent activity.
  • Conduct thorough reviews of consumer and business accounts to minimize losses.
  • Deliver world-class customer service, resolving issues and negotiating positive outcomes.
  • Support colleagues during out-of-hours servicing, ensuring seamless customer support.
  • Investigate allegations of fraud, providing counseling and identity restoration services.
  • Stay up-to-date with compliance regulations and ensure company standards are met.
Requirements:
  • Fluent German language skills (English and Spanish a plus).
  • Strong verbal and written communication skills.
  • Ability to remain calm and composed in challenging situations.

We're looking for a skilled and dedicated professional to join our team. If you're passionate about customer security and have a strong work ethic, we encourage you to apply.



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