Account Protection Specialist
hace 4 semanas
At American Express, we're committed to providing our customers with the best possible experience. As an Account Protection Specialist, you'll play a critical role in ensuring the security and integrity of our customers' accounts.
Your responsibilities will include:
- Reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity
- Utilizing fraud management techniques/tools to minimize potential loss to American Express
- Handling inbound and outbound calls from customers while maintaining a professional working relationship
- Delivering world-class customer service and negotiating positive outcomes for customers and American Express
- Supporting colleagues from other European markets during Out of Hours Servicing
- Investigating allegations of fraud and counselling fraud victims
You'll be responsible for ensuring company compliance with regulations in each country, region, and market. This will involve managing sensitive customer information while maintaining appropriate privacy and protection standards.
We're looking for someone with strong verbal and written communication skills, fluent in German (English and Spanish is a plus). You'll need to demonstrate personal excellence and resiliency in difficult situations.
As a key member of our team, you'll have the opportunity to learn and grow with us. We offer a range of benefits, programs, and flexibility to support your personal and professional development.
Together, we'll strive to uphold our company values and provide the world's best customer experience every day.
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Account Protection Specialist
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Madrid, Madrid, España Amex A tiempo completoRole OverviewThe Account Protection Specialist plays a vital role in safeguarding American Express customers from potential fraudulent activities. This position requires a high level of analytical skills, attention to detail, and effective communication to identify and mitigate risks.Key ResponsibilitiesReview existing Consumer and/or Business accounts to...
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