Account Protection Specialist
hace 4 semanas
Role Overview
The Account Protection Specialist plays a vital role in safeguarding American Express customers from potential fraudulent activities. This position requires a high level of analytical skills, attention to detail, and effective communication to identify and mitigate risks.
Key Responsibilities
- Review existing Consumer and/or Business accounts to identify possible fraudulent activity.
- Utilize fraud management techniques/tools to minimize potential loss to American Express.
- Handle inbound and outbound calls from customers while maintaining a professional working relationship.
- Deliver world-class customer service, offer custom solutions, and negotiate a positive outcome for the customer and American Express.
- Support colleagues from other European markets during Out of Hours Servicing.
- Investigate allegations of fraud, counsel fraud victims, and perform identity restoration duties.
- Ensure company compliance with varying regulations across countries, regions, and markets.
- Manage sensitive customer information while maintaining appropriate privacy and protection standards.
Requirements
- Fluent in German (English and Spanish is a plus).
- Strong verbal and written communication skills in a business environment.
- Ability to remain positive and calm in difficult situations.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent interpersonal and listening skills, with the ability to handle difficult conversations.
- Confidence in working in a virtual environment.
Additional Details
Location: Madrid. Workplace Flexibility: Full time. Hybrid or on-site.
We prioritize our colleagues' holistic well-being through benefits and programs that support their physical, financial, and mental health. Benefits include competitive base salaries, bonus incentives, comprehensive medical and dental insurance, and flexible working models.
-
Account Protection Specialist
hace 4 semanas
Madrid, Madrid, España American Express Services Europe Limited A tiempo completoAt American Express, we're committed to providing our customers with the best possible experience. As an Account Protection Specialist, you'll play a critical role in ensuring the security and integrity of our customers' accounts.Your responsibilities will include:Reviewing existing Consumer and/or Business accounts to identify possible fraudulent...
-
Amex Account Protection Specialist
hace 1 mes
Madrid, Madrid, España Amex A tiempo completoAbout the RoleThe Account Protection Specialist is a critical member of our team, responsible for utilizing fraud management techniques to identify and prevent potential fraudulent activity on Consumer and Business accounts. This role requires a strong analytical mindset, excellent communication skills, and a commitment to delivering world-class customer...
-
Account Protection Specialist
hace 4 semanas
Madrid, Madrid, España American Express A tiempo completoProtect Our Customers, Grow with UsAt American Express, we're committed to providing the world's best customer experience every day. As an Account Protection Specialist, you'll play a critical role in ensuring the security and integrity of our customers' accounts.Your Key Responsibilities:Utilize advanced fraud management techniques to identify and prevent...
-
Account Protection Specialist
hace 4 semanas
Madrid, Madrid, España American Express Services Europe Limited A tiempo completoJob Description: We are seeking a highly skilled Account Protection Specialist to join our team at American Express Services Europe Limited. As a key member of our customer service team, you will be responsible for identifying and mitigating potential fraud risks associated with consumer and business accounts.Key Responsibilities:Utilize advanced fraud...
-
Account Protection Specialist
hace 4 semanas
Madrid, Madrid, España American Express A tiempo completoProtecting Our Customers, Protecting Our Future.At American Express, we're committed to providing the world's best customer experience every day. As an Account Protection Specialist, you'll play a critical role in ensuring the security and integrity of our customers' accounts.Key Responsibilities:Utilize fraud management techniques and tools to identify and...
-
Account Protection Professional
hace 3 días
Madrid, Madrid, España American Express A tiempo completoMeaningful work that makes a difference. At American Express, you'll have the opportunity to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.About This RoleThis is an exciting opportunity for a skilled Account Protection Specialist to join our team in this key role. As a specialist in fraud...
-
Data Protection Specialist
hace 4 semanas
Madrid, Madrid, España Aleph Group A tiempo completoData Protection SpecialistAleph Group is a leading platform in 130+ markets, enabling platforms like Tiktok, Amazon, and Google to expand into new markets. We're committed to ensuring that all of our customers' and partners' data is protected and that our work complies with data protection legislation. We're seeking a Data Protection Specialist to assist in...
-
Data Protection Specialist
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoJob SummaryAs a Data Protection Specialist at The Cigna Group, you will play a critical role in ensuring the company's compliance with data protection regulations. This includes providing expert-level regulatory advice and support to management on all matters of data protection impacting current and planned future business activities.Main Responsibilities•...
-
Data Protection Specialist
hace 3 semanas
Madrid, Madrid, España Madrid, Spain A tiempo completoAbout the RoleWe are seeking a highly skilled Data Protection Specialist to join our team in Madrid, Spain. As a member of our Risk Management department, you will play a key role in ensuring the effective implementation of data protection policies and procedures across the organization.Key ResponsibilitiesAssist the Data Protection Officer (DPO) in leading...
-
Account Protection Professional
hace 4 semanas
Madrid, Madrid, España Mygwork A tiempo completoInclusive Employer and Global Platform MygworkAccount Protection SpecialistThis role is with American Express, an employer committed to diversity and a member of Mygwork – a global platform for the LGBTQ+ business community. The position focuses on leading the way in customer security.Key Responsibilities:Utilize fraud management techniques and tools to...
-
Compliance and Data Protection Specialist
hace 2 semanas
Madrid, Madrid, España Free Now A tiempo completoRole OverviewWe are looking for a highly motivated and experienced Compliance & Data Protection Specialist to join our central Compliance & Data Protection team for a fixed-term contract of one year. The role will involve supporting our markets and departments in regards to data protection topics and projects, as well as reviewing and implementing data...
-
Senior Data Protection Specialist
hace 1 mes
Madrid, Madrid, España The Cigna Group A tiempo completoJob SummaryCigna Healthcare seeks a highly skilled Senior Data Protection Specialist to join our team. As a key member of the EGS Legal and Compliance team, you will be responsible for providing expert-level regulatory advice and support to management on all matters of data protection impacting current and planned future business activities.Key...
-
Madrid, Madrid, España Protection Group International A tiempo completoCorporate Development Strategist - Protection Group InternationalPGI is a global consultancy that helps organisations build digital resilience. Our vision is a world resilient to digital threats and online harm, which we pursue through our core business pillar dedicated to delivering top-tier solutions and services. We are seeking an experienced Corporate...
-
Senior Data Protection Specialist
hace 6 días
Madrid, Madrid, España The Cigna Group A tiempo completoAt The Cigna Group, we're dedicated to better health through every stage of life. As a Senior Data Protection Specialist, you'll play a vital role in ensuring the company's compliance with data protection regulations and maintaining customer trust. About the RoleThis is a challenging opportunity to work as part of the EGS Legal and Compliance team,...
-
Fire Protection Specialist
hace 4 semanas
Madrid, Madrid, España Aecom A tiempo completoAbout the RoleWe are seeking a highly skilled Fire Protection Specialist to join our team in Madrid. As a key member of our Building Engineering Services team, you will be responsible for overseeing, guiding, and developing a team of engineers. The ideal candidate will have demonstrable leadership skills and a strong background in fire protection and risk...
-
Data Protection Specialist
hace 4 semanas
Madrid, Madrid, España Madrid, Spain A tiempo completoAbout the RoleData Protection Correspondent is a key position within the RISK Iberian Hub Madrid, responsible for ensuring the effective implementation of data protection policies and procedures across the organization. This role requires a strong understanding of data protection regulations, including GDPR, and the ability to provide expert guidance to...
-
Data Protection Specialist
hace 6 días
Madrid, Madrid, España Diageo A tiempo completoCompany OverviewDiageo is a leading consumer goods company with a rich history and a strong commitment to innovation. We are seeking a highly skilled Data Protection Specialist to join our team in Amsterdam, Brussels Center, Madrid, or Paris.SalaryThe estimated salary for this role is €80,000-€110,000 per annum, depending on experience and location.Job...
-
Asset Protection Specialist
hace 1 día
Madrid, Madrid, España JD A tiempo completoAbout JD SportsEstablished in 1981, JD Sports is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and more than 3,400 stores across several retail fascias in over 30 markets worldwide.Our MissionWe strive to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we need...
-
Data Protection Specialist
hace 7 días
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the Role:Cigna Healthcare is seeking a highly skilled Data Protection Expert to join our team. As a key member of our compliance team, you will play a critical role in ensuring the protection of personal data across our global business.Key Responsibilities:Advise on data protection issues and ensure compliance with applicable regulationsDevelop and...
-
Data Protection and Compliance Specialist
hace 4 semanas
Madrid, Madrid, España FREE NOW A tiempo completoAbout the Role:We are seeking a highly skilled Data Protection and Compliance Specialist to join our team at FREE NOW. As a key member of our compliance team, you will be responsible for ensuring that our data protection practices are in line with the latest regulations and industry standards.Key Responsibilities:Supporting our markets and departments in...