Account Protection Specialist

hace 4 semanas


Madrid, Madrid, España Amex A tiempo completo

Role Overview

The Account Protection Specialist plays a vital role in safeguarding American Express customers from potential fraudulent activities. This position requires a high level of analytical skills, attention to detail, and effective communication to identify and mitigate risks.

Key Responsibilities

  • Review existing Consumer and/or Business accounts to identify possible fraudulent activity.
  • Utilize fraud management techniques/tools to minimize potential loss to American Express.
  • Handle inbound and outbound calls from customers while maintaining a professional working relationship.
  • Deliver world-class customer service, offer custom solutions, and negotiate a positive outcome for the customer and American Express.
  • Support colleagues from other European markets during Out of Hours Servicing.
  • Investigate allegations of fraud, counsel fraud victims, and perform identity restoration duties.
  • Ensure company compliance with varying regulations across countries, regions, and markets.
  • Manage sensitive customer information while maintaining appropriate privacy and protection standards.

Requirements

  • Fluent in German (English and Spanish is a plus).
  • Strong verbal and written communication skills in a business environment.
  • Ability to remain positive and calm in difficult situations.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent interpersonal and listening skills, with the ability to handle difficult conversations.
  • Confidence in working in a virtual environment.

Additional Details

Location: Madrid. Workplace Flexibility: Full time. Hybrid or on-site.

We prioritize our colleagues' holistic well-being through benefits and programs that support their physical, financial, and mental health. Benefits include competitive base salaries, bonus incentives, comprehensive medical and dental insurance, and flexible working models.



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