Amex Account Protection Specialist

hace 6 días


Madrid, Madrid, España Amex A tiempo completo

About the Role

The Account Protection Specialist is a critical member of our team, responsible for utilizing fraud management techniques to identify and prevent potential fraudulent activity on Consumer and Business accounts. This role requires a strong analytical mindset, excellent communication skills, and a commitment to delivering world-class customer service.

Key Responsibilities

Review existing accounts to identify potential fraudulent activity
Gather and analyze data to determine the appropriate course of action
Handle inbound and outbound calls from customers, maintaining a professional working relationship
Deliver custom solutions and negotiate positive outcomes for customers and Amex
Support colleagues during Out of Hours Servicing
Investigate allegations of fraud and provide counseling to victims

Requirements

Fluent in German (English and Spanish a plus)
Strong verbal and written communication skills
Ability to remain positive and calm in difficult situations
Time management skills to handle stressful situations

What We Offer

At Amex, we value our employees and offer a range of benefits, including opportunities for growth and development, flexible working arrangements, and a supportive team environment.



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