Global Fraud Team Leader

hace 4 semanas


Madrid, Madrid, España Amex A tiempo completo

Lead the Way in Fraud Prevention

At Amex, we're committed to delivering outstanding customer care while minimizing fraud. As a Fraud Team Leader, you'll play a critical role in achieving this goal.

Key Responsibilities:

  • Lead a team of Account Protection Specialists to provide exceptional service to our customers
  • Analyze performance data to identify opportunities to drive key metrics, such as speed of resolution and customer satisfaction
  • Minimize fraud loss exposure by ensuring cases are handled according to policy and procedures
  • Develop and coach Fraud Specialists to achieve optimal performance
  • Maximize team effectiveness and employee engagement

About the Role:

This exciting opportunity is part of our Global Fraud team, which aims to instill a deep sense of security and confidence in our customers. As a Fraud Team Leader, you'll be responsible for leading a team of specialists who provide 24/7 charge verification and authorization for France Consumer and Commercial customers.

What You'll Need:

  • Strong leadership and coaching skills
  • Ability to analyze data and drive key metrics
  • Excellent communication and interpersonal skills
  • Experience in fraud prevention and customer protection

Why Amex?

At Amex, we're committed to providing a supportive and inclusive work environment where everyone feels valued and empowered to succeed. We offer a range of benefits, programs, and flexibility to support your personal and professional growth.


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