Global Fraud Team Leader
hace 4 días
Lead the Way in Fraud Prevention
At Amex, we're committed to delivering outstanding customer care while minimizing fraud. As a Fraud Team Leader, you'll play a critical role in achieving this goal.
Key Responsibilities:
- Lead a team of Account Protection Specialists to provide exceptional service to our customers
- Analyze performance data to identify opportunities to drive key metrics, such as speed of resolution and customer satisfaction
- Minimize fraud loss exposure by ensuring cases are handled according to policy and procedures
- Develop and coach Fraud Specialists to achieve optimal performance
- Maximize team effectiveness and employee engagement
About the Role:
This exciting opportunity is part of our Global Fraud team, which aims to instill a deep sense of security and confidence in our customers. As a Fraud Team Leader, you'll be responsible for leading a team of specialists who provide 24/7 charge verification and authorization for France Consumer and Commercial customers.
What You'll Need:
- Strong leadership and coaching skills
- Ability to analyze data and drive key metrics
- Excellent communication and interpersonal skills
- Experience in fraud prevention and customer protection
Why Amex?
At Amex, we're committed to providing a supportive and inclusive work environment where everyone feels valued and empowered to succeed. We offer a range of benefits, programs, and flexibility to support your personal and professional growth.
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