Global Fraud Management Expert
hace 5 días
We are seeking a highly skilled Global Fraud Management Expert to join our team at Awin. This is an exciting opportunity to work with a dynamic and innovative company, where you will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.
About the RoleThe Global Fraud Management Expert will be responsible for:
- Fraud Detection and Investigation: Investigate publishers on the Awin and ShareASale networks, ensuring compliance with the network Terms and Conditions, Code of Conduct, and Client Program Terms.
- Risk Management: Assess the risk associated with publisher activities and make decisions based on sanction options for non-compliant or fraudulent publishers.
- Payment Monitoring: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying irregularities.
- Continuous Improvement: Collaborate with team members to enhance processes, tools, and quality of operations, developing and implementing comprehensive fraud handling and prevention measures.
- Training and Advisory: Provide advice and training to internal and external partners on fraud prevention, detection, and resolution strategies.
To be successful in this role, you will need:
- Customer Service and/or Fraud Investigations Experience: A minimum of 2 years' experience in customer service and/or fraud investigations.
- Online Environment Expertise: Relevant experience in an online setting, with familiarity with digital platforms, social media, and e-commerce environments.
- Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI, with a willingness to learn and adapt to new technology systems.
- Language Proficiency: Fluency in English is required, with knowledge of German being an advantageous plus.
We offer a competitive salary of $85,000 per annum, a flexible four-day week at full pay, and a variety of paid special leaves. You will also receive a monthly remote working allowance to cover part of your running costs. In addition, we support you in setting up your remote workspace appropriately. Our extensive training suite, Awin Academy, covers a wide range of skills to nurture your professional and personal development.
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